Service Request for the Creation of a Software Program That Will Enable User Access to Necessary Information

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Service Request Introduction Huffman Trucking has recently decided to change the health insurance benefits for its Union-represented employees, offering a choice of a standard and a premium health plan with different premium, co-pay, and deductible options and offering a choice between a standard and a premium dental plan, as well. In order to efficiently and securely track the benefit election options of each of its employees and maintain a system of tracking benefit selection, use, and more, Huffman Trucking has issued a service request for the creation of a software program that will enable user and administrator access to necessary information. The following paragraphs examine issues relevant to the development of this system and its implementation that should be considered by those responsible for carrying out these tasks. Potential Risks and Security Requirements All information technology systems have certain risks inherent to their architecture and operation, as they are vulnerable both to internal failings in design and usage as well as external attacks or malicious attempts at access (Rozanski & Woods, 2011). For organizations with large human resource needs and extensive amounts of sensitive information regarding employees, the need to manage these risks is even more extreme than for many other organizations, settings, and data types (Kavanagh et al, 2011). Huffman Trucking's health benefits election system will not necessarily contain the most sensitive

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