Service Strategies : A Successful Service Strategy

1153 Words5 Pages
Service Strategy A successful service strategy has to be implemented through executing thorough analysis, understanding customer demand, commitment from staff/management, intense dedication and a considerable financial amount allotted for spending. Policies and procedures should be outlined and must be customer service oriented. The work -flow should promote reliable service. A comprehensive contingency plan must be in place to ensure uninterrupted service to customers in case of an unforeseen event such as a natural disaster. The customer’s need must always be considered as top priority every step of the way. There is several long-term business initiatives that are best practiced by ingraining them in the minds of employees and…show more content…
Service Strategy from a business perspective is a critical component for customer retention, satisfaction and growth opportunities. A successful Service Strategy is designed to meet the need of an audience and is the forefront of delivering the right products and services to meet the demand of the customer. It provides guidance on leveraging service management capabilities to effectively deliver value to customers and illustrate value for service providers. Management is responsible for strategically developing target markets, setting objectives and expectations, benchmarking customer satisfaction/feedback and identifying opportunities and weaknesses for strategy improvement. Service strategy provides foresight into future growth positioning along with thorough analysis of the return on investment (ROI). Service Strategy defines management style by focusing on IT management along with primary purposes including: perspective, positions, plans and patterns. Strategic perspective encourages management to create a more robust action plan and to adhere to more informed decision-making opportunities. Initially, goals and objectives are set. Management responsibilities include: setting transparent goals, clear objectives and accountability. Visualizing the business scope is essential in creating an optimum perspective strategy. Perspective defines the clear vision and direction of the company’s ultimate objective. Perspective
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