Services Operations Management

Selling to consumers or other businesses, developing an effective sales strategy is the first step to persuading customers to part with their money. In particular, we need to identify which customers to focus the efforts on, the sales methods that will be use to reach them and how we will price the product or service.

Customer service is important because if it wasn’t put in place in any of the business out there then this will affect the businesses profit margins as well as their business image. This is why businesses need to meet the wants and needs of all their costumers as they are the ones that make your business work. If costumers didn’t buy any products or services then the business wouldn’t work as they wouldn’t make any profit.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

This is an introduction to the case study of Somerset Furniture. The main talk of the event would be about global supply chain and its impact towards Somerset furniture. In this case study we reverse the history, background, and anatomy of Somerset Furniture. From the introduction of the company we learn about the journey needed in developing and manufacturing the product lines. The journey of Somerset Furniture will dictate on why the company started to outsource and also learn about the time frame involving in planning, processing, developing, shipment and manufacturing of the product lines.

Consider a firm with a daily demand of 100 units, a production rate per day of 500 units, a setup cost of $200, and an annual holding cost per unit of $10. Suppose that the firm operates 300 days per year. How many units of inventory must their storage area be able to hold?

Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations.

Our clients invest significant time and money in our company. Our service to clients determines how fast we grow, the number of employees we can employ, and our profit. To retain and grow our clients, we must ensure we deliver the best possible service quality and value.

Gioe Melaney is the general director of Southern Toro – a subsidiary company included in the distribution system of Toron Coporation in Galveston, Taxas.

3.1 For each hotel, what is the role of technology and the role of operations

The critical factors in the successful transformation of British Airways were changing the culture of the organization for the employees and the consumers. British Airways embarked on an aggressive media campaign that helped change the “face” of the airline. Their new tag line was “The worlds favourite airline”. Customer service became the number one priority for all employees. Lead by Colin Marshall, “an enabling culture (was put) in place to allow customer service to come out, where rather than people waiting to be told what to do to do things better, it’s an environment where people feel they can actually come out with ideas, that they will be listened to, and feel they are much more a part of the success of the company” Jick (2011)(p.30). A “Putting People First” (PFF) program was instituted for all front line employees. This helped to unify the employees with the new vision of customer service first for the company. During these two day mandatory meetings, all front line staff interacted with all levels of managers and leaders on an even playing

For strategic customer management and solutions selling, a firm’s entire core processes need to be aligned and working collaboratively to create and deliver value to both the customer and the firm as a whole.

The important goal in achieving consumer loyalty is developing consumer satisfaction. By concentrate in customer service, company provides the best care, the great customer appreciation and the special atmosphere which comfort customer or create memorable experience and the result is that they want to reuse the service.

1 The tourism school, Zhejiang Gongshang University, Hangzhou, China; 2School of Business Administration, Zhejiang Gongshang University, Hangzhou, China. Email: chenjue8@yahoo.com

Coursework of Operations Management Comparison and contrast of operation problems among Executive Holloware ltd., Oilpartz ltd. and London zoo Summary In this article, three operations management related cases are studied and analysed. The writer compares and contrasts similarities and differences in these cases in the following aspects: the transformation process model, types of operations, the objectives of operations. By looking into more detailed problems in each case, those more complex items such as quality improvement, process planning, capacity planning, scheduling/loading, are also illustrated. And finally, some key factors concerned with operations improvement and strategy are given to the cases. Operations management is the term

Nicholas Kaldor, an eminent economist of his era stipulated three growth laws related to the causation of growth in an economy. One of these laws says that the productivity of the manufacturing sector is positively related the growth of the manufacturing sector. While one standpoint may claim that India’s service sector surge during the period before the fall of Leyman brothers has provided the aegis to protect itself from the global recession, the fact is that in the trends that we observe in the changing world, where every product is expected along with a higher quotient of service vice versa - manufacturing and services have become complements but not substitutes. It is needless to emphasize on the fact that India needs a strong