Servicing Case Interview

Arc of the Ozarks is a local human service organization providing help to people in the local communities with physical and mental disabilities. The main local offices for the Arc can be found in Springfield, Joplin, and Monett, Missouri. Interviewing someone from the Arc could have been done over the phone, by e-mail, and an in-person interview. The in-person interview seemed to be more appropriate because it would allow me to interact with the people who work for the organization and possibly see interaction with clients. Interviewing one in person also helps to show the kind of dedication put into the work provided by the organization.

On 6/30/2015, client attended to her ILP meeting with her youngest son Keury. Child was well dress for the weather. Cm observed child very anxiety and he was telling client that he wanted to go to his unit because wanted to watch cartoon.

I had the opportunity to interview Kimberly Bezer of Devereux Community Base Care. Kimberly has an extensive job title which is as followed: Dependency Case Manager/Intake/Out of County Supervisor. Devereux Community Base Care is a non-profit agency that is contracted by the State of Florida’s Child Protective Agency, providing services to children and families. I would describe Kimberly as a very “animated” person, which in my opinion after being employed in the human services field as a case manager for approximately six years, being energetic is necessary to remain your sanity.

- Conclude the call properly. Prior to the transfer to the voicemail, Nancy does not ask the client has any further questions, nor does thank her for calling. We do this to promote a one call resolution and to show our appreciation. Try doing this prior to transfering the call: "Aside from getting you over to Eric, did you have any other quesitons for me? Thank you for giving us a call, do you mind if I place you on a brief

A collateral interview was conducted with Ms. Yelena Halperin LCSW, therapist for Ms. Choi. She has been working with the mother for approximately one year. She indicated that the mother was overwhelmed with fear of the father retaliating due to the mother starting the divorce. The patient found her through the internet. She had to pay the fee initially. However, she is now covered under Medicaid.

At approximately 1600 hours, the Department of Social Services requested an escort to 510 Old Depot Road, in the Scotia area of Hampton County to conduct a follow up on this case. Upon arrival and conducting a field interview, the juvenile made several remarks that he was in fear of his life. Juvenile stated he wasn’t staying at the residence tonight due to his stepmother reactions. After briefing with the Department of Social Services, it was determined to remove the juvenile for the home for a period of time until the investigation is completed. The juvenile was transported by DSS to his grandmother residence in Varnville, South Carolina.

Were you contacted by anyone indicating Michael is no longer at Harrah’s? His Change of address form I’ve attached shows a different company name and he’s a 49.10 member. I reached out to Kathy and have not heard back from her. Do you know if Playkia is a part of Harrah’s? Also, can you send me his Supreme Court order. We do not have it in his file to show what company he was admitted under.

Brandon Christopher Harrison was interviewed on Friday, April 8, 2016, at approximately 1:25 p.m., at the Chowan County Detention Center located at 100 Court Street in Edenton, North Carolina, by North Carolina State Bureau of Investigation (NCSBI) Special Agent (SA) J. A. Bode. Sheriff John Holley and Detective Sergeant Harris Williams Jr. with the Bertie County Sheriff’s Office were also present during the interview.

I decided to interview my father, Brad Berish, on September 21. He is a bankruptcy lawyer, and he experiences professional responsibility dilemmas on practically a daily basis. However, because he has over 25 years of experience in this field, his moral compass has been tried and tested over and over again, resulting in his steadfast core values.

I will be interviewing Kunal Savkur, a writer, director, and production crew member of several different film productions. He has written and directed two short films – “The Happy Man’s Pants” and “One More Coffee.” He has produced six episodes of the TV show “Cold Justice”, along with three short films. He has also worked as part of the production crew for the TV show “Grey’s Anatomy.”

The client I interviewed was a 14 year old female in my community. She is a 9th grade student at a public school in a rural area of Mississippi, interested in computer software development, has an idea as to what she needs to do to obtain her goal. She came to me seeking clarification with her career choice.

ELIH should not refuse the test because he still has to get evaluated. ELIH has the capacity but he forgets things. I am not sure if ELIH is competent because the clinical study does not mention an age. Autonomy is there however he can forget who he is being told once the Alzheimer kicks in and that will be when he forgets his thinking of memory but will only remember things being told to him the moment he is there.

I was talking with Mickey yesterday and he mentioned that he will probably only be doing “this” for another three years. With that said, I want to work a session plan as he prepares to depart. Mickey has a very large territory and knows a lot of people that SureFire needs to know. I believe his territories are under performing because Mickey is only one person supporting several distributors, OEMs and end users; and as we continue to grow his area with more customers (distributors, OEMs and end users), he will even become stretched thinner.

Thank you so much for spending some time to speak to us about your experiences with Deloitte at the case workshop. It was truly a pleasure meeting you, as I enjoyed listening to your advice in regards to the case interview.

Ownership/ Inaccurate info-(12:02-12:15) Asheka told the client the only person that can withdraw the loan would be the MB. He should call back in to confirm the loan is out of the process. We did not take any ownership in the issue to confirm what could be done within the call. Moving forward, the SC would be the best point of contact that would assist with withdrawing. Although this information is minor, however, we limit our client's options regarding what can be done to resolve his loan quickly and efficiently.