Servuction Model

1. Identify two (2) types of staffing models that could apply to your chosen scenario and determine which model would be best suited for efficiency, productivity, and possible future growth. Examine the significant effect of each identified staffing model on processes that may be occurring within the organization (e.g., outsourcing, contingent workers, consulting firms, etc.)

Many selections of healthcare plans are available for consumers to choose from to match their own personal needs, preferences and budget. The health care system is most often complex, inconsistent and costly. To maintain and improve the business, healthcare organizations are continuously innovative and evolving to meet the demands of consumers. The purpose of this paper is to discuss a case study of UnitedHealthcare Group, what they are about, their network and resource management, their view on nursing and how they satisfy their patients.

Over the course of our countries history, the delivery of our health care system has tried to meet the needs of our growing and changing population. However, we somehow seem to fall short in delivering our goals of providing quality, affordable and accessible healthcare to our citizens. The history of our delivery system will show we continuously changed the delivery of our system however never mange to control cost. If we can come up with efficient ways to cut cost, the delivery of quality care will follow.

1.3 Explore how a range of factors, societal attitudes and beliefs impact on service provision

A common goal all healthcare providers share, is the desire to provide excellent patient care. The delivery of care is constantly changing in healthcare, however, the patient will continue to remain the focus of care. The success of nursing care thrives off the ability to fulfill patient needs and to maintain patient safety and satisfaction. When patients are admitted to the hospital, their need for an increase in their level of care and attention, due to the decline in their health status, and inability to preform normal daily activities of daily living. The loss of independence places the patient in a vulnerable state of mind, causing the individual to rely on members of the healthcare team to assist with basic self-care needs while in a stable and well-organized environment. A structured environment can be accomplished through the practice of hourly rounding on all patients.

The IOM Report Brief is a significant revelation that indicates where the US healthcare delivery system lacks in offering quality care to every in the US. This report not only discusses the problems in the healthcare system but also presents recommendations as to how the government can improve it. This paper examines as to what the progress is made in the field of healthcare after this report was written.

2. Using the Servuction model as a point of reference, categorize the factors that influenced this service encounter. (Typical responses should be similar to those provided in Exhibit I).

There are many negative issues facing the health care organizations and it has deeply affected the country. The prime examples of these issues include the aging in America and the quality of care. The dying patients do not get the quality of care when they are seeking medical attention and this has

This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting

U.S doctor 's facilities and healthcare frameworks are driven by to significant degree able individuals. Why are they not productive in the way that they have been characterized? To start with of all, there is minimal data on the quality or expense of providing treatment to patients with various conditions. Specifically, neither an insurance service provider nor a patient knows the aggregate expense of consideration to expect over a sight of sickness the patient 's healthcare center care, his or her doctor care, also, different administrations. Second, with a couple of individual cases, no single firm or substance delivers all of the consideration that a patient gets through the span of a year. Distinctive administrations are given autonomously, including those given by specialists, anesthesiologists, radiologists; healthcare centers, physical advisors,

The reason behind this work is to elucidate the health care delivery is not only efficient, but also what represent these concepts in terms of the integration of the physiological, political, circumstantial and theoretical aspects of health (Broom, 2006; Gale, 2014).

Ideal healthcare system will be the one that works for all the individuals in the community without disparity or confusion. With an ideal healthcare system, members in a community will get adequate access to care, basic information, better research and information for the patients (Yvonne, 2009).In this paper; I will discuss the various key factors to be addressed in the development of an ideal model of care.

In contrast to tangible dominant offerings that can be felt, tasted, and seen, the healthcare services that are offered by the hospital can be categorized as intangible dominant. This intangible service is largely characterized by interactions with healthcare professionals, education on health conditions, and ultimately a better quality of health. Though the offering is primarily intangible, if the hospital is to be successful they should integrate a few tangible aspects to the offering. If the end goal of the service is to tend to the needs of the patient’s health through a primarily intangible offering, tangible elements such as medical equipment,

Modern society has developed formal institutions for patient care. The hospital a major institution offers considerable advantages to both patient and society. Number of health problems requires intensive medical treatment and personal care which normally can’t be available in patients home or in the clinic of a doctor. This is possible only where a large number or professionally and technically skilled people apply their knowledge & skill with the world class expertise advanced sophisticated equipment and appliances. The excellence of hospital services depend on how well the human and material resources are utilized to promote patient care.

Service customer interaction can also be between the customer and technology. The customer may be required to interact with technology in a technology based service encounter to experience the service on offer. In such a service encounter the customer is in control and might be willing to participate but not possessing the necessary skills, knowledge and abilities to operate the machinery for example for a customer to purchase goods online or book a hotel reservations using the company’s website requires the customer to be computer literate hence when not and fails to place an order the service on offer would be deemed by the specific customers as of poor quality. Lovelock and Gummesson (2004) suggest that the service offer and encounter are less variable when machine-intensive technologies are utilised in service encounters since variability of the service encounter posses a great threat to the quality of service on offer. In a case where the customer successfully interacts with the technology in the service