• Setting quality standards. • Evaluating conformance to these standards • Taking proper actions

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• Setting quality standards. • Evaluating conformance to these standards • Taking proper actions when the standards are exceeded, • Better planning for standards improvement. Total quality management means that quality level is sustained during all product phases starting at the design of the product or service and end when the product or service has been placed in the hands of the Customer who remains satisfied. (Mishra et al. 2005). TQM for Online Learning Environment If we were to formulate a TQM policy for e-Learning, it would ideally be a tool that will differentiate say an OSHA course designed/created by provider X and a similar course designed/created by provider Y with both courses being SCORM and AICC compliant. It will also have…show more content…
Apart from their traditional orientation, they also have to be apart from other e-Learning coursewares. Some of the important factors are:- 1. Interoperability – (SCORM + AICC). 2. Instructional Design (The Pedagogy) 3. Availability and accessibility (Dependent upon the service/course provider). 4. Support (Blended Learning OR learning support) 5. Relevance (Recent updates with respect to the content) When we consider applying the philosophy and concept of TQM in online Learning organization, it is appropriate to think of the following aspects: • Outstanding teachers • Excellent examination results • Specialization • High moral values • Adequate resources • Use of best and latest technology • Strong and purposeful leadership • Support of parents, industry and major stakeholders • Care for students and better concern to them. • Balanced need-based curricula. • Good teamwork • Staff recruitment, evaluation, promotion, rewarding and development. • Student examination and assessment. • Industrial placement. Conclusion Successful implementation of TQM means that all the elements of the organization should be committed to quality. That TQM is a new and different way of thinking about organizations. Its primary goal is to meet and satisfy the end-users' requirements - quality product or service. It believes in continuous improvement. All these are fertile grounds for exploration in online learning and there is a great potential of implementing TQM in online learning. With a

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