Seven QC Tools

Today’s consumers are constantly trying to judge the quality of products. But what is quality? How and by whom is quality determined? Some would say the designer creates specifications, which in turn dictate the quality of a product. That quality is also based on the acceptable value of a part within a whole product.

Quality is the standard by which a benchmark is set. This may be for a service or a good. Quality is the benchmark by which we think something is not only done right

C. Quality: The degree to which a product or service meets customer requirements and expectations.

As individuals we all have our own perspective on what would amount to quality. With regards to the general public we are a nation of extreme diversity, with individuals and families from a wide-range of nations, cultures, personal beliefs and superstitions. Therefore, quality may and will have contrasting opinions, or values, an example could be as follows: Each of us having a fine meal at a restaurant may or would have contrasting opinion on the setting, service, and the overall quality of the food.

Quality: the standard of something as measured against other things of a similar kind; the degree of excellence of something

Quality is the features and characteristics of products (goods) and services that bears its ability to satisfy stated or implied needs. Quality expectation can go a long way within a business as the consumers influences on a business it what drives the business, certain quality standard is to be uphold.

Quality is an “order qualifier” in most of the cases, due to the type of application of our product. For some customers the application of our product requires higher standards and then quality becomes a “order winner”.

They use a broader concept of quality: Quality of people, products and performance. Quality is a big issue for the company.

With Product Quality, the responsibilities of a business are simple. Develop a low cost, high quality product that withstands the normal limitations of it’s use. Quality can be defined as doing the

Quality: - Quality means fitness of the product or services to use by the Customer. Quality means competitive cost, Productivity, timely delivery of the services or products and total customer Satisfaction in terms of the product and services and Total services paid by customer to the company.

Within any given industry, a level of quality has to be ascertained as to ensure that clients of products and goods were receiving the best possible level of quality for their desired product. Quality meant that the expectations of a client had to be met consistently. Business throughout the world started development of standards and

The three categories of SQC include the traditional statistical tools, acceptance sampling, and statistical process control (SPC). Traditional statistical tools are descriptive statistics like the mean and range, used to describe qualitative characteristics. Acceptance sampling is a process of taking a random sample or portion of a batch and deciding whether to accept or reject the whole batch. SPC is a process that uses samples to determine whether a process is functioning normally or not (Ryan, 2011). Traditional statistical tools describe the quality characteristics although they do not elucidate the extent of the quality (whether good or bad). Acceptance sampling determines whether an entire batch produced should be accepted or rejected after the goods have been produced. However, SPC tracks the process to ensure it is functioning properly for a given period. These tools can be used together effectively. Traditional statistical tools are used as inputs into SPC, which is updated frequently enough to ensure that quality problems are identified in good time. Finally, after a batch has been produced, acceptance sampling is used to determine whether the batch is of good quality or not.

Paraschivescu and Caprioara have interpreted David A. Garvin’s dimensions of quality, arguing, quality is surely a strategic method to compete effectively quality strategy in considering numerous key dimensions like features, conformance, performance, durability, aesthetics, serviceability, perceived quality, and Reliability.

orporations measure the quality through statistics and commit to producing products without defect. Companies create stronger leaders and employees when quality control implemented and used properly. By educating employees through training processes followed and corrective actions documented preventing mistakes and production issues. Regulations required by city and state so corporations can distribute goods safely. Without a quality control process, corporations run the risk of delivering defective or contaminated goods. The manufacturing industry needs specific regulations and quality control measures to protect consumers, protect product integrity, and the environment.

Again, quality is not part of enduring or disappearing things: quality is, like beauty, held in the eye of the beholder, a person only, which you are, not a mechanical thing like