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Sex And Gender

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Grading Rubric for Assessment 1

Two points are assigned for the best answer(s), 1 point for acceptable answers, and 0 points for unacceptable/undesirable answers.

SECTION ONE: Read the scenario and select the best response.

1. One of your customers has just said to you, “The service here is terrible.” You should say:

a) “What is it about the service that you have not liked?” 2pts
b) “Would you like to fill out a complaint form? I can get one for you.” 1pt
c) “I realize our service is poor today. We are understaffed, so I apologize.” 1pt
d) “I am really sorry to hear you say that, but we are trying as hard as we can.” 0pt

2. A customer came to your department with an urgent question. You promised her that you …show more content…

0pts

SECTION TWO: Read the statement and choose how strongly you agree/disagree with it.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
11. I believe feedback does little to improve performance.
2
1
1
0
0
12. No one is the victim when you steal from your company.
2
1
0
0
0
13. If I’m unhappy with a job, the best thing to do is quit as soon as possible.
2
1
0
0
0
14. What is good for the organization is the concern of the supervisors, not the employees.
2
1
1
0
0
15. My behaviors are often not as safe as they could be.
2
1
1
0
0
16. My pay is more important to me than the contributions I make to the company.
2
1
0
0
0
17. I often lose my patience with others.
2
1
1
0
0
18. I am always on time.
0
0
0
1
2
19. People say I can be counted on to do whatever it takes to get the job done.
0
0
1
1
2
20. People say I am the best worker they have ever seen.
0
0
1
1
2

SECTION THREE: Read and respond to the statements and choose the answer that best represents your experience.

21. How often did you complete extra credit assignments in school? a) Whenever offered. 2pts b) About 75% of the time. 1pt c) About 50% of the time. 1pt d) About 25% of the time. 1pt e) Never 0pts

22. Suppose we contacted your most recent supervisors/teachers. How would they describe your dependability? a) Much better than my

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