Shania Customer Service Representative Case Study

So she said, “Tony said this.., and Tony said that…” So I told her, “I am a good worker about to finish school in the next couple of weeks, and I was looking for promotional opportunities after 10 years of service.” She said, “I am sorry, but at this time there is nothing.” Then I requested, “Can I maybe go full time?” She said, “Sorry. I can’t do that.” I told her, “I have the skills to move to the next level. I would like more responsibilities in the department, because I have obtained skills to do them and the education.” She said, “Due to the company’s situation and what Tony had told me about your communication and performance, I can’t help you at this time.” I said, “Thank you for giving me the opportunity to speak with you. I hope that in the future, that I can be able to contact you again, and maybe you can reconsider me.” March 25, 2017 I Graduated From CSUSB with BS in Administration-Information Systems & Technology with minors in Computer Science & Film Studies. SEE EXHIBIT “K” Degrees and Certifications.

Laqureesha is a personable candidate that has experience scheduling appointments and verifying information. She most recently worked for Quarters Consulting Inc as a Receptionist. In this role, she would schedule appointments, processed data, answered inbound calls and placed outbound calls, and worked a lot within Word, Excel, and Outlook. She left this position due to some personal reasons that are now resolved. Prior to this, she had worked for Vertex as a Customer Service Representative. She would enroll new clients, schedule and accepted payments, and verify clients information. She left Vertex to become a stay at home mom but shortly after she left she was asked to work at Quarters Consulting. She has now resolved the personal issues

I had the wonderful opportunity of working with Lisa Williams. Lisa loves kids and volunteering in her community. Lisa has a six month old son. She has experience working at CVS Pharmacy and Century 21 as a supervisor. Lisa wants to pursue a leadership role at charter communication. Lisa has a tone that is very relatable and appreciative by her customers. She displays ownership on every call by being helpful and accountable. In addition, Lisa asks the right question to ensure she has the appropriate information needed to resolve the customers concerns. Some area of opportunity for Lisa are, utilizing her tools and resources to deliver the appropriate resolution. Lisa also needs to work on anticipating the customer's future needs without being

Kami Nelson is a 24-year-old single mother, who does not have custody of her 5-year-old daughter. She does not have much contact with her two siblings, but is currently living with her parents after leaving a halfway house. She graduated from high school in 2011, and her most recent job was at a convenience store. Kami has been through substance-abuse counseling and has a criminal history. She is now seeking career counseling because she would like to find a job, possibly start taking college courses, and gain a sense of direction for her life so she can have custody of her daughter and move out of her parents’ home.

Shelby could use the Personal Financial Planner sheets for career planning to help develop her resume. A resume consists of a summary of your education, training, experience, and other work qualifications (Kapoor, Dlabay, and Hughes, 2014). There are six main elements to a resume: personal data, career objective, education, experience, related information sections, and references. The S-T-A-R format is suggested for communicating your skills and achievements. The S stands for the situation or the setting. The T stands for task, your duties. The A stands for actions you took. The R stands for results, the outcome. I would suggest that Shelby keep the format simple and use keywords for the specific employment position when she develops her resume.

Most of her experience is working as a Call Center Representative with Stericycle. She had worked with Stericycle on three separate temporary assignments. Kelly Services, The Morales Group, and Volt Technical Staffing were the staffing agencies she worked through. She mostly handled inbound and outbound calls throughout the day. She also provided strong attention to detail as she had to provide documentation of the customer’s interaction. Each temporary assignment did not have an opportunity for go permanent.

Jennifer is a professional candidate with good communication skills. She most recently worked for Health Care Support. She worked as an Order Entry Clerk verifying and updating client’s information. She left this role when she moved back to Indianapolis. She had worked for Hamilton County Job and Family Services for a few years. Until some of the locations she had to travel to become unsafe and she was too scared to go to those locations alone. Previously, she had worked for Xerox for 6 years. She started off as a temporary employee for a year and got hired on full time. During her time there she has a lot of different responsibilities. She had been responsible for answering inbound calls, providing updated information, verified data, monitored

9. Open the Lab 2-1 Query 7 in Design view and remove the Sales Rep table. Add the Amount Paid field to the design grid. Calculate the total of the balance and amount paid amounts. Assign the alias Total Amount to the calculated field. Change the caption for the Balance field to Due. Save the query as a new query named Lab 2-1 Query 8. (See figure below)

I am pleased to give my personal recommendation of Deandreia Myles for employment with your company. Deandreia is a close friend that I have known for 5 years. I know her to be a person who would be an asset to any company wishing to employ a young woman who stands out among her peers. She is mature, pleasant, hardworking, dedicated, and to her core, she truly cares about people. No matter what the job function may be, Deandreia does it well.

Ms. Davis gained knowledge in the areas of job retention skills, employer expectations, good work habits, completing applications, and interviewing. Ms. Davis has gain this knowledge by participating in work adjustment class on job retention and a supervised work experience. She is currently doing a community based tryout and furthering her knowledge in these areas. She made a lot of progress, but no longer appears to need services offered in the CRP.

She has experience working for a well-known computer manufacturer, as well as the director of a grant-funded public school program. She is a single parent, and the first person in her family to graduate from college.

To prepare for this career, I would have to have lots of extra classes, be certified with all Microsoft programs, be a certified office tech, have lots of experience, and communication skills. I am currently certified in Microsoft Office PowerPoint and working on being certified in Excel and Word. Without the help of technology, inbound and outbound truckers, mill workers, and farmers, Sarah’s job would be very

In any business the customer is the most important component. The customer numbers and frequency determines the company 's profit and loss. The number and frequencies of a customer are dependent on the quality of goods they get from your business while in the service industry, it is all about good customer service. Good management of customer service leads to customer loyalty.

A major customer is the consumer who is having a long-term relationship with the product or service provider. They can be regarded as the main target consumer or business for a corporation. This type of consumer has a long-term corporation and business dealings with the company. The advantage of having one major customer is that the customer may require the corporation to provide larger products supply and it has a small probability for customer to break their promise which may help the corporation make high profit. In addition, a long-term relationship with consumer may help the company increase the brand awareness and also the keep the company in good reputation. A good brand awareness and reputation may attract other consumer to buy

The decision of finding an organization that you can serve using your strengths, passions, and gifts is an important one. You will most likely look for a role that matches your domain of knowledge, as well as where you can stretch that knowledge, while gaining experience in progressing your career. Ramona is a bright new graduate at the top of her class, and has been presented with an opportunity to begin her career with a seemingly successful and popular company. However, before she makes a decision to pursue the offer of employment, she should also consider factors such as cultural fit, values alignment, growth opportunities, legal considerations, as well as that intrinsic barometer that it is an opportunity worth pursuing.