Shc 21: Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

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SHC 21: Introduction to communication in health, social care or children’s and young people’s settings

1. Understand why communication is important in the work setting

1.1 People communicate by many ways including non-verbal highlighting facial expression, eye contact, body language, physical gestures such as touch, dress and behavior, along with verbal including tone and pitch of voice. The age and knowledge of a person one is communicating with, also dictates somewhat the amount of vocabulary i.e words and terms used too . People communicate to share ideas, information, educate, build relationships, express feelings and emotions, to be social, ask questions and expand their knowledge and share different experiences.

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In the case of a foreign language being spoken, the help of a translator or interpretation service can assist.

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

3. Be able to reduce barriers to communicate

3.1 There are many barriers to communicate both visible and invisible. One of the most common starts with oneself. One must make sure that the language used is one that the individual can understand. It is no use talking to someone about abbreviations, slang or

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