Identify the different reasons people communicate To reflect their immediate requirements and meet their needs.
To socialise with others.
To build relationships and understanding of peoples thoughts.
To improve communication skills, knowledge to learn and develop.
To express their concerns, state of mind
If they are happy or sad.
Explain how communication affects relationships in the work setting
You must be able to understand what the person requires, act on it from the initial information until the matter is concluded, pass on the information to the relevant person/s to ensure the patient’s needs are met, this process takes time to have faith in your colleagues, to challenge them if you feel the right
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Occupational Health Professionals / Language specialists can be accessed through the ward manager by email text or the various NHS websites, but in my case there is a weekly team meeting where we has direct access also I am lucky to work on a ward where these specialists are based.
Patients relatives are usually approachable and know the patients preferences, likes and dislikes and preferred method of communication, the use of picture boards, patients can also be referred Sign language specialists. Social Services to meet their requirements when sent home and they also have access housing services.
Explain the meaning of the term confidentiality
Information received from someone else I.E. the patient should not be passed on to third parties without the consent of the person that the information was initially received from, as per the data protection act 1998 states this also includes, electronic, verbal, documents, and includes every form of storage of information received or passed on.
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Identify the different reasons people communicate To reflect their immediate requirements and meet their needs.
To socialise with others.
To build relationships and understanding of peoples thoughts.
To improve communication skills, knowledge to learn and develop.
To express their concerns, state of mind
If they are happy or sad.
The Data Protection Act (1998) requires that personal details and information must be kept secure and confidential. Confidentiality is necessary in any Health and Care Social setting because it maintains between the individuals and the organisation. An environment of trust encourages people to be open and honest with those who care for them. They provide all the details necessary so that they receive the best care possible. The employers are accountable to the regulators for protecting confidentiality .Preserving privacy and confidentiality is essential so that they do not risk the discipline of being struck off a professional register. Each member of the staff has a responsibility to ensure that the care record are accurate recorded. A clear information will aid patients to participate fully in decision making about their
2007, Pp.206-212). Working towards, and gaining knowledge of all skills, and the importance of communication has allowed me to strengthen my own understanding when communicating with others. As a student nurse, I need to understand the importance and reliance of my record keeping, to the continuity of care for patients. It is imperative that any nursing records I keep is complete, is accurate to prevent potential miscommunication and mistakes, and must be countersigned by a registered nurse. Notes should include the status of the patient and patient’s wishes, so that appropriate actions can be taken and in accordance with those wishes. Unless the patient lacks the mental capacity, then alternatively would act in the best interests of the patient according to: The Mental Capacity Act (2005). The patient’s notes should also emphasise the intervention outcome, I too need to be conscious of the language used within documents is clear, so others can understand it. Under the Data Protection Act (1998), I have a professional legal duty to keep all documents which I’m responsible for, confidential at all times. Documentation of clinical records, will help ensure that I am encouraging
The personal Health Information Protection Act sets out rules for the collection, use and disclosure of personal Health information. I discussed with my preceptor situations that demonstrate confidentiality regulations. she explained to me while counseling patient she always respects patient's confidentiality by providing private counseling area. Health information of the patient is shared only with health care professionals. With some exceptions, the legislation requires health information custodians to obtain consent before they collect, use or disclose personal health information. Individual have the right to access and request correction of their own personal health information. I also discussed about OCP code of ethics relevant to the
2.1 - Explain the importance of reflective practice in continuously improving the quality of the service provided.
Disclosing confidential patient information without patient consent can happen in the health care field quite often and is the basis for many cases brought against health care facilities. There are many ways confidential information gets into the wrong hands and this paper explores some of those ways and how that can be prevented.
The Data Protection Act states that you must only collect information that you need for a specific purpose and keep it secure, ensure that it is relevant and up to date to guarantee that no changes in medication or health status goes unnoticed or unaccounted
Communication plays a massive part once building a relationship in the work setting. By regularly keeping effective communication between practioners, parents/careers and children makes a positive working environment. The relationships are mostly based on the type of communication between one another, communication is not just by verbally but also the body language we show, facial expressions and our gestures.
In the hospital area itself we must give patients a clear written explanation of the allowable uses and disclosures of their personal health information. We make them sign giving us permission to share their information with other health personal. They must acknowledge a notice of the hospitals privacy policies they are not chastised if they do not sign and may still be treated.
Making sure the needs of the patients are met. Making sure everyone is on the same page when it comes to making things better for the patients. Making sure the employees are happy, this will help them to give excellent care to the patients.
Making sure everything you do is evolved around that person so the work you do suits their specific needs ensuring the best care possible. Finding out that persons history and needs to help create a personal care plan which
There were a range of interactions observed between staff, patients and families/carers within the department as noted in appendix 2 sections 5-8. A central touch point was interactions with the department’s reception staff.
I will also have to have some important skills. Truity.com expresses that I will have to have good communication skills to be able to talk about symptoms and locate where their pain is. I'll definitely have to learn how to manipulate muscles and provide guidance. I'll have to provide guidance in stretching, overall relaxation, and how to improve your posture. I'll have to be able to not mess up on this one, i will have to document my patient's condition and their progress. Its really important to have communication skills, have good decision making, empathy, good physical stamina, and strength. There will be some duties i have to do that can be complicated but some are easy. Your duties may consist of recording client notes and booking clients. You may be given the duty of washing the linen and other business
To do this job you will need to have a high level of clinical skill. You will have to be an excellent decision maker. And you’ll need a sympathetic and professional manner with patients.
This act insures that any data collected from patients is relevant and not excessive. The data must also be collected with the consent of the patient especially when dealing with sensitive personal data such as an existing condition which might aid in the process of diagnosis. The data collected must not be transferred outside the European Economic area without the full guarantee that the patients’ rights will be protected. Within Great Ormond street hospital (GOSH), patient information is obtained through ‘data collectors’ whom by law, must reveal all the data they have collected if a patient asks (may require a fee based on locating the data and the level of explanation required).
I will face the challenge of dealing with ill-mannered patients, getting put into stressful situations, and putting aside my personal feelings. When dealing with all three of these complicated situations, I will have to remember that no matter what happens, I need to keep my professional composure. If a patient is being ill-mannered, I will have to learn to stay calm and explain the situation carefully to them. If I am put into a stressful situation, I will have to learn to control my emotions and not let the stress get to me. I will have to stay focused on the patient and his or her needs. I will always have to put aside my personal feelings and beliefs so they will not interfere with how I treat a patient. This will ensure quality treatment for each and every patient I get to