Shc 31 Promote Communication in Health, Social Care or Children’s and Young People’s Settings.

In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the

3.5 Explain how to access extra support or services to enable individuals to communicate effectively

People can communicate in many different ways, verbal (talking), Written (email, memo, posters), body language/gestures (the way they react when been given information), their facial expression, eye contact, sigh language and behavior. People communicate to one another on a day to day basis. People may communicate to each other for different reasons such as: Creating a relationship, keeping a stable relationship, 'chit chat', giving/receiving information or expressing ideas, thoughts or concerns.

Answer: There are many aspects of communication that are similar no matter who you are speaking with. This can include maintaining eye contact, responding to what people are saying, and showing respect and courtesy.

1.1 People communicate by many ways including non-verbal highlighting facial expression, eye contact, body language, physical gestures such as touch, dress and behavior, along with verbal including tone and pitch of voice. The age and knowledge of a person one is communicating with, also dictates somewhat the amount of vocabulary i.e words and terms used too . People communicate to share ideas, information, educate, build relationships, express feelings and emotions, to be social, ask questions and expand their knowledge and share different experiences.

This standard identifies the requirements when you support individuals who have specific communication needs. This includes identifying individuals’ specific communication preferences and needs, supporting individuals to interact with other people and monitoring communication to identify changing needs.

Describe strategies you gained from the course for improving outcomes of care and patient safety in the setting in which you are engaged in. Provide examples and rationale.

Having a complaint procedure in place enables us as a company to review and implement protocols to ensure the service is improved. Feedback from the questionnaires is essential to improvement, also supervision will aid to assess the staff and identify new training to develop their skills further.

The relevant theory of communications consists of sixteen theories relating to the various ways people communicate. Of these sixteen there are five that apply to Mary Slater and her situation.

As human beings we are not only individuals but also highly sociable members of groups. We are hardwired to communicate. It’s fundamental to our survival as a species and we depend upon each other to enhance our own odds of survival and our growth as an individual. We need each other to help us learn and grow so we can help others in the same way. We need others to reproduce, to add diversity, to help provide food, protection and companionship, but to achieve any of this as an individual or group member we need to be able to communicate with each other, to pass on information or concepts with the intention of reaching a mutual understanding, through the use of words, sounds, signs and behaviors. Communication will take place between adults or children and In a residential care setting good communication is essential to ensure continual care and supervision of the children. As Human beings we communicate for many different reasons such as:

Communication is important component of nursing in ensuring the patient is kept safe. Communication among groups and specifically health care professional is important and sometimes key details are often left out during group meetings, which could affect the care of the patient in a life threating way. In the article I read called, Identifying Key Nursing and Team Behaviors to Achieve High Reliability, it talked about how during critical situations, leadership among team members often fail, leading to communication problems. In addition, it talked about how sometimes communication between families and health care professionals are sometimes done in the minimum, with key details being left out. I agree with the article and believe that working

When communicating with children, language (verbal or pictorial) should be kept simple. Information should be clear and concise and the communication given should be brief, and to the point. Formal communication would not normally be used to communicate with children of this age. Children should be able to follow between 1 and 3 pieces of information being given at one time. Some children may find it difficult to use the appropriate language to express their feelings, they may lack

The communication process involves a sender communicating through a medium, to a receiver, and feedback between the receiver and the sender to ensure that the intended message was received. There are a variety of barriers that can hamper effective communication. They include, but are not limited to, noise, made choice of medium, making assumptions, emotions, language differences, poor listening skills, and other distractions. The two major modes of communication are verbal and non-verbal. Verbal communication uses words to send and receive messages. They can be spoken or written. Non-verbal communication is sending messages without using words. You can communicate with gestures, body language or body posture, facial expressions, and eye contact. When looking at the components of clear and effective communication there are some key factors to keep in mind. The sender needs to pick the appropriate medium for the occasion. The sender must be aware of potential barriers and eliminate them before proceeding with the communication process. After sending the message to the receiver, the sender must carefully listen to any feedback from the receiver to ensure that the intended message was clearly received. The sender needs to ask questions to the receiver to ensure understanding. Clear and effective communication is necessary at home, work, and really all aspects of your life. We all have been guilty of sending or receiving the wrong message. One that comes to mind is

Lighting conditions, colours, sounds, interior decorations and architectural style can all influence the outcome of interpersonal communication.

Our speaking and listening skills are another important element. Speaking, or conveying our thoughts and emotions, and listening, or paying enough attention to what someone else has to say, both are essential for developing and maintaining relationships. Communication is a two-way process, and we need to be able to eloquently and adequately put across our thoughts to others, as well as be able to listen (hear, understand and judge) to the ideas of others. We express ourselves non-verbally too – through our postures and body language. This is also an important tool for