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Sheila's Observation

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I receive the most pleasant call from Sheila K, the mother of an IL member. She was very ecstatic about her conversation with Brittany M today. Sheila stated she has worked in Customer Service for over 20 years and has never encountered a representative like Brittany. Sheila stated she was awesome, very pleasant with a calm tone. She feels Brittany has the knack for her job

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