Should You Listen to the Customer Essay

Marketing research is very important component of a business used to identify and define the opportunities and problems that they will encounter on the market. The aim

Market research is a vital process in starting up a business or organizations. The key word in that phrase is “Research”. Gathering information, analyzing each information, adjusting to negative feedback and implementing everything that was gathered will lead companies in to a positive path of success. Investopdia has defined Market Research as “The process of assessing the viability of a new product or service through techniques such as surveys, product testing and focus groups”. Introducing focus groups and product testing to the up and coming product can provide a real time person interaction with their personal feelings about the product. Investopedia also explains that “Market research allows a company to discover who their target market

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In cash of fashion industry teen generation is the vital model which companies should hit. The loyal customer is ready to spend more money for a product of his liked brand if require so the company has to take care of its brand image and the customers likings and preferences. The customer loyalty program creates emotional bonding between the company and consumer which enhances the brand name and growth of the company. It builds long term customer relationship. This results in selective shopping and consumer becomes more careful. Gucci should concentrate on increasing its fashion brand and enhance its fashion market. Through their creative strategies the retailers have learn to manage these attitude. In fashion business, the customer loyalty program along with creativity proves to be the main basic factor for generating more revenue and enhance growth. The marketing strategies of Gucci are to incorporate controversial issues in order to enhance brand imagery. This creates a mark on overall experience and attracts the consumer. Technology is the main source for entertainment and connection between producer and consumer. Some of such technologies are ecommerce, television, internet, word of mouth through internet where companies can make brand promotions. The promotions of brand can also done through social network sites like Facebook, twitter

Section 1 – Understand the factors that affect an organisation and the customer service role

How can market research help a company to develop a customer rather than product based approach?

Market research is utilized by companies to make the right decisions when it comes to

To perform a prefect marketing research, it is needed to identify and define the marketing research problem accurately and then develop a proper approach. The American Idol case is a challenging management decision and marketing research problem case, focusing on reasons why to conduct a study on the viewers and voters. In this case study, we review defining the marketing research problem and developing an approach process, including objective/theoretical framework, analytical model, research questions, hypothesizes and specification of information

Market research can provide companies with vital information which allows them to make choices based on what the customer wants. It can allow businesses to predict what might happen in the future of a

Before conducting a market research or making a product, researchers must ask themselves will it be helpful. Most businesses will not see progress or big profits within the first few years of the new business. The business must plan ahead to determine psychographic, demographic and geographic segments. They must also be able to provide the customers with their needs and wants. A Dan Whittner (2010) states, “in hard times or easy, setting customer strategies focuses on one thing: understanding your customers’ needs. Dan, indentifies how listening to customers guides strategy”. He also states, “It is important to know the difference between talking with your customers and talking at them. Dan Whittner (2010) highlights how engaging customers grows a business”.

"The Customer Comes Second" is an account of the management and leadership style of Hal Rosenbluth, the Chief Executive Officer (CEO) of Rosenbluth International, a global travel management firm that was founded in 1892 by Marcus Rosenbluth, Hal’s great-grandfather. The premise of Hal Rosenbluth’s management style is just as the title of the book suggests; concentrate on your employees first and your customers second. I found the management practices outlined by Mr. Rosenbluth to be innovative and applicable to all types of business, not just the travel industry. I was also very intrigued by some of the creative employment practices used by Rosenbluth International as well as their fight to stay alive in the travel

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

Before launching or expanding a business venture, there needs to be an understanding of the industry, its competitors, and its customers. Market research is vital in assisting companies in the decision-making process and their marketing direction. Data from marketing research is important because it provides companies with ways to identify opportunities, identify market potential, minimize chances of loss, devise effective marketing strategies, gauge customer satisfaction, and serve as an evaluation tool.

Gucci, a brand known for its quality, luxurious and royal association was confronted with strategic issues which made the company take notice of its strategy of expansion and brand personality. The company was not only having concerns with their product line but they were lacking unified corporate vision and strategy after its acquisition of some major names like YSL. Due to which they started having loophole in their luxurious goods market discipline. Strategic concern for the company was how does the brand image cascade down in the target market and how does it rejuvenate itself is a management lesson.