Shouldice Hospital Case Solution

Without expanding the facilities and increasing the number of employees, this higher capacity is likely to be insufficient for additional patients.

This hospital is a 65-bed rural hospital but it is the job of every hospital to give the best patient care possible. With a

The entire hospital holds a total of 90 beds, 5 operating rooms, 6 examination rooms, and a laboratory. Despite the size of the hospital, they average 150 operations per week and 7000 to 7500 operations annually. Also, it is important to note that there are only 12 full-time surgeons and 7 assistant part-time surgeons that handle all operations in 5 day a week period. The last thing to take into consideration is that each patient stays 3 days out of a week starting the day they arrive. Although Shouldice’s operations seems to be functioning just fine, there is a debate of effectiveness of whether or not they are fully utilizing their full potential in relation to surgeries performed and beds being

Quality of service should be one of the most important and well monitored goals for any medical facility, from your small town family doctor’s office, to nursing and rehabilitation facilities, all the way to large hospital systems. The quality of service provided in a facility doesn’t just affect the patients. Quality of service also affects the bottom line, or whether or not the hospital system is profitable. In order to better access the system’s current quality of service and to devise improvement plans I would need to explore issues that have significant effect on quality of care such as, patient satisfaction and retention, medical errors

Single patient’s rooms promote privacy, prevent infection and endorse good rest and sleep. Advanced technology expedites test results, and facilitates physicians to see results from physician’s office which in turn help them to make critical decision if needed. The rooms also equipped with entertainment system so that patient could listen to music, education sessions and comedy channels (Eberst, 2008). The Mendocino Coast district hospital, the first healing hospital recommends that to gratify benchmarks of healing hospital each departments in the hospital should employs simple informative tools for patients and visitors that create health awareness and inspire healthy living. For instance testing departments provided with training program to reduce stress surgery division offer guided imagery CD to start healing process before surgery. The hospital took a positive role in improving health of the community ("Mendocino Coast District Hospital," 2009).

The sector, health, that I have chosen includes a variety of people from ranging from elderly too adult too teenagers, children and baby’s. A hospital is a health care institution which provide treatment for many diseases and conditions.

We ask our stakeholders to look into our following recommendations. Money and recruiting physicians (primary care) are the two of the biggest components that would lead to successfully turning the

The hospital utilizes its best to full capacity three days in a week, on the other hand, the doctors operate at the hospital five days in a week, and this implies the equation for the utilization of the beds will focus on two different perspectives.

If it is due to the lack of beds for the increasing amount of people coming into the Emergency Room then I would seek to expand the Emergency Room department and add the amount of beds that are allowed by the state and government. The staffing will have to be a top priority and make sure that we have enough staff to cover and have the backup staff to cover people when they are calling in sick. I would also concentrate on the admissions process of the patients and the triage time and accuracy of these patients. Each step and specific need of the Emergency Room patient intake and follow up may need a special worker to make sure that their stay at the Emergency Room is fast and efficient. This would start with the first people to see you, which is triage. The nurses must have a special room to take down the information and why the patients are at the Emergency Room. These nurses also need to see how critical the visit is to the Emergency Room and address them accordingly. For example if you have someone with a broken arm you want to get their vitals and into the exam room as fast as possible. If you have a patient who is coming in for a headache and is just seeking some medication then they would not be as critical as the person who has a severe cut, heart attack, broken limb, etc. Then you have the Registration personnel come and take care of the necessary paperwork and see if someone else is able to do it for the

Success of Shouldice hospital can be accounted to its huge customer base who are extremely satisfied with the service provided by the Shouldice Hospital.

Shouldice Hospital had an excellent well-developed, focused service delivery system. The business strategy was to not only provide its patients with a quick, quality and low cost surgery but also providing an unforgettable experience and comfortable environment in the facility.

The hospital is currently utilizing 71.43% of their beds, this is actually an ideal operating point. To increase its rate of utilization might decrease the service quality.

In order for the Downtown Health Clinic to maintain there financial strength in the hospital market I think there are a few alternatives which will give them a clear competitive advantage. • Adding a gynecological physician is must add alternative. With 70 percent of their client base being female and one half inquiring about gynecological services their contribution margin will increase thus exceeding last years revenues. Adding a physician, while it does increase variable cost, is another option that needs to be strongly taken into consideration. It will allow the DHC to stay boost from 9 to 12 hour days, allowing the DHC to add revenues by $129,720 just by simply providing grounds for an additional 65 employer physical exams per month. In addition it will also cut down on wait times, due to having 2 physicians with

Unique and pioneering surgical technique for Hernia operation which reduced the suffering of the patients and led to rapid

quality, which, in addition to achieoing excellent medical outcomes, has created a aery deaoted base of patient "alumni."