Shouldice Hospital Case Study Essay

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Shouldice Hospital Case Study Calvin Barron Liberty University March 2, 2010 Respectfully submitted to Prof. Scott McLaughlin Overview The Shouldice Hospital serves as a glaring example of extraordinary service and care for the impaired and needy. From carpeting and soft lighting to doting personal care from the staff, the Shouldice experience sets a standard of excellence for the industry. Dr. Earl Shouldice displayed an early desire for medical understanding with an age 12 exploratory of a farm animal. Medical training at the University of Toronto led to a private practice after World War One. An appendectomy of an obstinate young child led to questioning of his medical training concerning surgical recovery.…show more content…
Obney to be there at an increased rate. Only healthy average weight individuals are accepted as patients. The hernias are chosen as quick and easy repairs to maximize the ability for a greater quantity of patients and a quicker turnaround time. Doctors are taught and expected to adhere to the Shouldice method barring any deviation from the routine. Any deviation from the norm is required to demand a conference with other surgeons before continuance. Free thinking is frowned upon and the motto of “Excellence is the enemy of Good” is taught and adhered to there. Suggestions From page 39 of the text, Standardizing_ a Custom Service_ offers an ideal prospect for the Shouldice Hospitals’ expansion of services. “…family health care centers are attractive means of delivering routine professional services at low cost.” (Fitzsimmons and Fitzsimmons, 2008, p.39) Considering the profile listed in the text concerning Shouldice Hospital and the service design element of the Facility being highlighted as the discussion topic from pages 68-69 any further discussion of the facilities design would be counterproductive. The ability to reproduce the factory type facility in Canada should be simple enough due to the strict discipline followed and the highly controlled and co-productive nature of the clientele, the operation techniques and procedures, and the strict recovery process. The relocation to different
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