Silvio Napoli at Schindler India

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1. Was Silvio the right choice for general manager of Schindler’s India operations? Consider Silvio’s knowledge, skills, personal attitudes and attributes. I think Silvio is the right person to run Schindler’s India operations. According to the case, Silvio graduated from the MBA program from Harvard Business School and worked at headquarter for years, so he has both professional knowledge and skills. He had a relative high position and good reputation in the company in the HQ in Switzerland because he directly reported to the CEO and his subordinates were “very responsive” to his requests. For his personal attitudes, he had some “fearful respect” during his time in Switzerland HQ because he always stayed and worked with the executives and CEO, when he realized that he was the one who goes to India and implements the plan, he was confident and not surprised at all. He also went to India for multiple times to assess the market and find potential suppliers and he also intended to move his wife and children to India, which indicates his has a really positive attitudes. According the Schindler India manager team’s review on Silvio, he is a very proactive, energetic and overachieved person. These personal attributes of Silvio can be somewhat differ from the culture and lifestyle of India, however, these are the things that both Silvio and his team need to work on in the future. Overall, by evaluating Silvio’s performance, he is a qualified general manager and the right person to

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