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Sim Vouchering Case

Satisfactory Essays

A3010 had recurring issues with repair tickets where the store vouchered $36 for reseating sim cards. Also, there were non-compliant triage vouchers for ready now and quick fix issues. Matters such as transferring photos and changing phone settings were incorrectly vouchered for $20. A3402 had several different areas of concern, such as the store, creating $20 triage vouchers for assisting the customer with Asurion claims. Furthermore, there was evidence of cleaning vouchers created at $20 and batteries replacements vouchered at $36 instead of $12.50. A4325 presented a pattern of non-compliant sim vouchers. In September, 24 sim cards were vouchered. Of those, only 7 out of 24 sim cards were activated. Thus, resulting in a 71% non-compliant

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