Six Sigm A Project Improvement Approach On The Performance, Quality, And Customer Satisfaction

Lean Six Sigma concepts were introduced in the book titled Leaning into Six Sigma: The Path to Integration of Lean Enterprise and Six Sigma (Lean Six Sigma). Lean Six Sigma methodologies combine lean manufacturing and Six Sigma strategies to rely on improved performance from a collective team effort that systematically reduces variation and removes seven kinds of waste, known as Muda. Muda includes any unnecessary motion, transport, wait time, inappropriate processing, excess inventory, overproduction, and defects (Lean Six Sigma). Furthermore, Lean Six Sigma methods aim to provide customers with the best possible quality, cost, and delivery (ASQ.org, n.d.). In all, Lean Six Sigma is a business performance improvement strategy that uses a systematic approach to improving the way people advance processes. Its methodologies allow for systematically enriched processes to satisfy the customer and make money. Simply put, Lean Six Sigma as a business enhancer, ingrained with tools and techniques people can use to learn how to improve their processes (iSixSigma,

1. Six Sigma is a management philosophy that sets objectives, collects data and analyzes results as a way to remove wasted expenses from its processes and help reduce the number of defective products produced. Six Sigma uses quality measures to strive for near perfection by eliminating errors and variables.

Lean Six Sigma is a combination of two business-improvement systems, Lean and Six Sigma. Lean refers to the reduction of waste, or the elimination of unnecessary steps to increase speed and productivity. Six Sigma is the reduction of variance to improve system performance. Ultimately, the depot’s bottom line is a process that frequently produces a high-quality product, on time and within or below established budgets, so that equipment can be returned to the Warfighter quickly and at the lowest possible cost to the taxpayer.

Six Sigma is a business metrics that seeks to identify and eliminate causes of errors or defects as well as failures in business processes by focusing on output that are critical to customers (De Feo, Barnard 2004). It is also a measure of quality that strives to eliminate defects using the application of statistical methods. In this case, a defect is defined as anything that could lead to customer dissatisfaction. Six Sigma’s statistical quality control is the method used to measure variability in a product for evaluation and corrective actions. When the product metrics exceeds the bounds of acceptability, based on statistical inference, the product can be rejected with reasonable assurance that does not meet requirement. It aims to identify and eliminate waste in order to increase speed and flow from start to finish. It also identifies the critical steps, and deleting those not required or nonessential. There are so many metrics process in today’s business industries but the metrics that Six Sigma’s statistical thinking can also be defined as a thought process. In which it recognize the variation is all around us and present in everything we do. The Six Sigma’s interconnected processes and identifying, characterizing, quantifying, controlling and reducing variation provide opportunities for improvement within any organizations or firms. That is to say,

Six Sigma is a quality improvement philosophy and a methodology and collection of statistical techniques used to implement that philosophy. Six Sigma’s focuses on reducing or removing identifiable sources of changes in order to decrease the number of defects in a product. Six Sigma was developed by Bill Smith and was used to standardize the way in which defects are tallied (Meredith, 2013). As a new way of doing business, six sigma can have a significant impact on the end result of business. There are many way six sigma can be applied. For example, the scientific component of methodology is a structure approach that takes

Six Sigma improves the design, the original design business strategies, optimize satisfaction and minimize waste while increasing the financial stability or include monitoring the process of elimination.

The Six Sigma methodology can be described as a management philosophy that focuses on developing and delivering near perfect products services. The approach uses the DMAIC structure and a set of improvement tools to identity causes of variation and to develop improvement strategies that reduce opportunities for defects and variation in process (Galli & Handley, 2014). DMAIC is the acronym for Define, Measure, Analyze, Improve and Control. The central idea behind Six Sigma is that if the defects of a process can be measured, then solutions

Lean Six Sigma approach is recognized widely and has been implemented predominately in manufacturing rather than other industries. To illustrate the point, this paper draws attention to the adoption of Lean Six Sigma in various industries with a case study. The combination of Lean tools and Six Sigma methodology is used to improve the process and quality by eliminating the variations and creating workflow in a process. The hypothesis of this study was that the Six Sigma technique can be used along with lean tools in order to improve process and quality in any area of industries. The review of case study discovered the use of

Making a comparison with a simple standpoint, the six sigma’s methodology is used to incremental improvement of existing processes, as it is the six sigma main tool, DMAIC. This tool is a strategy based on statistical quality, which gives much importance to data collection and accuracy of the data as a basis for improvement.

Six Sigma is a set of techniques and tools for process improvement. Bill smith who worked as an engineer in Motorola inc introduced it in 1986. The term Six Sigma originated from terminology associated with statistical modeling of manufacturing processes. The maturity of a manufacturing process can be described by a sigma rating indicating its yield or the percentage of defect-free products it creates.

In recent years[update], some practitioners have combined Six Sigma ideas with lean manufacturing to yield a methodology named Lean Six Sigma.

Six Sigma method is used to measure variation and defects in quality. Current competitive environment needs the qualitative product. Each feature of product including packaging should have quality to sustain in the market. So, the producers give consistent importance to quality control. The Six Sigma is very useful tool to find defects and its statistics. Six Sigma method has the goal of 3.4 defects per million parts. Six Sigma leads to world-class quality of the product. Six Sigma uses DMAIC tool and SIPOC for various analysis. Quality management program was firstly used by Motorola Inc. It describes quality measurement. Six Sigma is structured data driven method, which is using for quality improvement and eliminating waste.

It can be concluded that use of the Six Sigma DMAIC approach was successful in identifying the problem, improving the process, and controlling the defects

Originally, Six Sigma was designed for control of defects and was part of total quality management (TQM) (Gupta, 2003). Since its creation, however, it has gone well beyond what it was originally. It is much more of a methodology now, and used to address and handle the variations that are seen in processes. These variations can cause defects, and that makes them unacceptable deviations that stray too far from the mean. When the variations can be managed systematically, the defects will be largely eliminated from any product (Gupta, 2003; Whalen, 2002; Witt, 2002). Because of that, the Six Sigma objective is to provide performance, value, and reliability to every end user or customer on a level that is world-class. Through the years it has gotten much better at meeting that objective, and more companies have began adopting it. One such company is Cessna. The company makes airplanes and airplane parts, and its name is almost synonymous with small, personal aircraft.

Six Sigma has evolved to become the most successful business improvement strategies and is attributed with reducing the number of defects in manufactured goods to less than 3.4 per 1 million units. Six Sigma uses two different sets of methodologies, DMAIC and DMADV, as lenses to examine and address complementary aspects of business processes. The DMAIC and the DMADV methodologies are aimed at viewing different sectors of a business simultaneously but addressing them separately. Despite unique distinctions, the methodologies overlap during the examination process and share the same end goal -