Six Sigma

2190 Words Mar 4th, 2011 9 Pages
\ III Contents
Contents

ix

QUAI.TY AND COMPETITIVE ADVANTAGE 25 (Ju,ility and Business Results 27 TIIRLE LEVELS OF QUALITY 29
QUALITY AND PERSONAL VALUES 29 SUMMARY OF KEY POINTS AND TERMINOLOGY 31
QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31

CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS
THE CEDAR FOUNDATION 90

89

QUALIY PROFILES: TEXAS NAMEPLATE COMPANY, INC., AND

THE DEMING PHILOSOPHY 91
Deming 's 14 Points 99

Foundations of the Deming Philosophy 92

QUALITY IN PRACTICE: BRINGING TOTA QUALITY PRINCIPLES TO LIFE AT KARLEE 36

REVIEW QUESTIONS 38 DISCUSSION QUESTIONS 39 PROJECTS, ETC. 40 CASES SKILLED CARE PHARMACY 42 DESIGNING A QUALITY-BASED BUSINESS 43

THE JURAN PHILOSOPHY
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254 CASES PAULI 'S

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