Essay about Six sigma

639 Words3 Pages
Xingdi Xu Six Sigma Quality Planning Hmoework0909

Chapter 1
1. Define satellite-level metrics for a for-profit company, nonprofit organization, school, religious organization, or political organization.
Answer: In a for-profit company, satellite-level metrics focus on the financials including key elements such as dividend payment, stock price increase, ROE (return on equity), sales growth, OI (operating income) growth, earning per share, debt service charge, P/E (price to earnings) ratio, economic profit, ROIC (return on invested capital) and people development.
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The former Spanish national and Real Madrid coach headed the Chinese national team in 20 matches and lost 11, including the early loss in the 2014 World Cup Qualifier last year and a consecutive three losses in friendly matches in June.)

3. Describe customers for the organization chosen in Exercise 1.1 (Exercise 1 in Chapter 1). Build a strategy for determining the VOC and tracking how well their needs are fulfilled.
Answer: Customer for a for-profit organization refers to who is relative to the profit of each member of supply chain with the products or the service provided by the organization including the end user and the component suppliers. Most of them do not complain, however, if their expectation is not fulfilled, they get unsatisfied. And they would be quite satisfied when they get wow quality service/product.
The VOC is assessed at two levels: the high level (satellite level) and the project level (e.g. 30,000-foot level). For the project level, tools such as QFD (quality function deployment) and Cause-and-effect Matrix can be used to collect the VOC. Or when the tools are too complicated for the project, a survey towards the customer can be used. First conduct brainstorming sessions and list all expected features, problem resolutions, and so forth. Then develop customer satisfaction survey questions. Though satisfaction is infinitely variable, for practical reasons, a satisfaction scale would need to be limited. The

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