Essay about Skype Case Analysis

The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies

My second recommendation would be the use of Voice over IP (VoIP), which is a popular voice transmission and corporate networking platform. “All employees

The WAN will link all of the site networks together which will in turn boost the network speed and the way employees communicate. The communication aspect of the new network will incorporate a VoIP system and will be managed at one central location. “The great thing about VoIP is that it taps additional value from the already existing infrastructure without additional costs” This will provide the highest quality of phone network will saving on the cost of out phone services.

The organization will reap in high sales and production and possible lower costs in employee wages from less workload. The network system will work at a faster pace and if using the voice-over IP system, communication and management costs can be reduced.

Careful, the complexity of services can occasionally make it tough to recognize what you want and what you are getting. Whichever provider you choose, the thing to remember is VoIP is the starting point in UC. Once you have got that finalized, you can introduce the use of other UC options available, like messaging, presence, video, chat, mobile and other integration tools. Remember, there is no turning back once the workforce starts using UC and is dependent on tools like chatting, screen sharing and presence indicators. For UC to live up to team’s expectations, you will probably need companies like Zyrion or SolarWinds etc. to monitor your UC components.

In customer service, the telephone is the second most important link (Lucus, 2015). Modern business use telephones in their day-to-day operations and to communicate with both internal and external customers (Lucus, 2015). Traveling to meet with customers and vendors face to face can be expensive and time-consuming (Lucus, 2015). With the technology of today, you can dial a telephone number or type a text into a cell phone and connect to a customer or vendor half-way around the world almost instantaneously (Lucus, 2015). With fax machines and computer modems, documents and information can be sent in a matter of minutes to customers and vendors miles away (Lucus, 2015). With all those tools, readily available more companies have set up both inbound and outbound telephone staffs (Lucus, 2015). Companies are expanding their customer contacts and are more likely to reach total customers satisfaction through those types of trained specialist (Lucus, 2015).

In order to provide potential access to a wide variety of markets, a company should attract customer using a number of different services for example multimedia so they are not just focused on the mobile telecommunications, they are broadening their product line. Vodafone customer base ranges from the young to the corporate user to the more mature market.

Unified Communications has progressed toward becoming fairly a popular expression, yet we jump at the chance to allude to it as meeting, or union. Incorporating your office telephone framework with your PC condition is the ideal approach to enhance your business and streamline forms.

Vodafone is one of the most important players on the European telecommunications market. However, this does not mean that the company has an easy job at retaining its customers and at increasing its market share. The most important competitors of Vodafone are represented by Orange and Cosmote. The regulations in the business field determine these companies to provide similar products and services, at similar prices. Therefore, it is important that Vodafone focuses on its communications strategy in order to strengthen its position on the market.

The nature of the market structure and demand of Cisco Systems is its business market which contains fewer but larger companies. For Cisco Systems, this implies that even though they have fewer clients than other companies, they still have a good and profitable relationship with their clients. For the customers of Cisco Systems, this implies that they will receive better and faster service and products because they don’t have to compete for the attention and service of Cisco Systems.

4) Against the background of your answer to questions #1 and #2, how should Cisco distribute VoIP products? Through voice VARs? Data VARs? Or both?

At Verizon Wireless, the organizational operations play a central part in the company's attainment of its overall objectives as they are perceived as the practical path to the company's goals. At the telecommunications company, the more crucial operations are represented by the development of new technology and its integration with the already existent systems, in order to ensure sustained functionality and continuous

The business case presented focuses on insatiable demand amongst a growing population for a service built on dilapidated, poorly maintained infrastructure, against a backdrop of government deregulation in the telecoms sector. As of 1992, there were a mere 78k telephone lines for the 27m people living in 4.7m households (a population set to double over the coming 24 years), with users suffering success rates of just 25%. Demand was forecast to grow to 500k subscribers by 1996. The recent deregulation of the telecoms sector (via the break-up of TPTC into TPC and TTCL) and the formation of a regulator (TCC) had

Individuals have some great things to look forward to. Many already communicate over the internet for free (not including ISP cost) in a simple fashion by chat rooms, instant messaging, and email. Some are already using VoIP to replace their current telephone provider due to the lower

Finally, Vodafone also segment their market by usage rates of their customers. Vodafone offer a variety of calling plans to suit customer's usage rates. They even offer specialist calling plans which are tailored to suit businesses. Through this method of segmentation Vodafone are able to identify their most valuable customers.