Smith Systems Consulting Problem Solution

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

1.3 Discuss with colleagues steps that team members can take to deal with different customers and different customer service situations

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Smith Systems Consulting has been at the forefront of the Information Technology Services and Consulting industry since it was founded in 1984. Their driving vision has been to provide the absolute best to their customers in all aspects of services and prices at rates that are affordable. They believe they can do this because they employ the best in the industry. Their simple approach to customer service has been that if they take care of their customers and employees, then everything else will take care of itself. This straight forward approach, while packed full of energy and meaning, has proven to not be sufficient in delivering the absolute best to

Strategy is a set of complicated tactics formulated by the executives of a company directed towards the achievement of company’s goal (Salmela, 2002). It is about all the path ways that a company would follow to reach its ultimate goal. It is a company’s strategy which helps to identify what it does better than the other companies in the industries, which may be different from what it does best. For successful strategy formulation and implementation, a company should know the needs of customers and should have knowledge of its competitors. Through a good strategy a company would identify that opportunity which makes it different from the others (Thompson, 2005).

Strategy: an organizations long term course of action designed to deliver a unique customer experience while achieving its goals.

Strategy is defined as a plan of action designed to achieve a major objective. This is the overall operations to achieve a goal. During war the military has tactics which come from the art of planning. A strategy is the guide for the individual, business, or organization to achieve the objective at hand. An individual should map out and meditate in advance to reduce the chance of failing. So, for FedEx, it could be to map out routes to make sure delivery personal does not overlap each other. A strategy is a compass that guides a person along to make sure they achieve their objective.

Strategy is about which product or services should be produced and offered to which markets and which the customer needs and wants are met whilst achieving the objectives of the organization while making a profit – how each business aim to achieve its mission within its selected area of activity.

Strategic planning involves making decisions about the organization’s long-term goals and strategies and how the organization decides to implement their goals (Bateman, Snell, Konopaske, pg. 113). Strategies help organizations to have a clear perspective on how to go about accomplishing the goals they have in place. All organizations have a clear vision of what their mission and purpose as a company is, they know how to fulfill the mission, vision, and purpose and they know how to ensure that they accomplish all their goals. However, the route the organization takes to define these things determines how effective they will be.

A Strategy is a plan of action designed to achieve a long term or overall aim (Oxford Dictionary)

For strategic customer management and solutions selling, a firm’s entire core processes need to be aligned and working collaboratively to create and deliver value to both the customer and the firm as a whole.

There is no exact definition for Strategy because it is defined in different ways as some people think that make a plan to get success in future is a strategy while others think that future is hard to predict. Exceptionally, some Japanese companies have no strategies though these companies have a good cost and continuous improvement. The definition for strategy is to explain the direction and scope of any company for the long term to achieve advantage for the company or to fulfill the needs and expectations. Strategy is different from Operational effectiveness and they work in different manner in the companies. Michael Porter, who is a professor at Harvard Business School and a strategy expert, says that it should determine how organizational resources and skills should create advantage. Accordingly, Strategy can also be defined as an organizational change during actions in the organizations for better and advantageous results or to determine how we win and get success in the future period. It is a needful developed plan with respect to market to compete the world. Organizations should be responsible for competitive changes according to the market. It is the main goal for any Organizations. Business/IT strategy is very important to know the success rate of your business. Apart from Business Strategy, the other two main types of strategy are Corporate Strategy and Team Strategy. These strategies give competitive advantage of cost leadership, differentiation and focus. The

According to Akintoye, MacLeod (1998) the economic recovery is going to be reliant on the improvements in market driven companies. They have suffered in growth due to the lack of disposable income of their customers due to increases in VAT and inflation. They have also suffered due to the increasing power of consumers who have more opportunities to choose Cairo (2010). In this situation management consultancy can contribute by advising the organisations the different way in which they could increase their understanding of their market, thus give them the ability to increase their customer retention and draw new customers. Consultancy can achieve this through market research and analysis of consumer trends, so they can tune existing marketing complain to optimization strategy for the changing consumers. By ensuring that the organisation meets these objectives consultants can provide a platform for the organisation to achieve future growth. This growth will lead to an increase in spending by the organisation on

In order to achieve and maximize the most out of efficiency, coordination, and environmental adaptability, the firm is divided into three practice areas including human capital, strategy & operations, and technology. By organizing the practice into three areas of expertise, Deloitte consulting ensures that they are able to answer any question, and/or deliver the appropriate solution to any dilemma that a client throws at them. While Deloitte’s internal “development of thought leadership” is what drives their presence in the marketplace for consulting solutions (Deloitte on Consulting), it is their management consulting insights, technological partnerships, extensive library of external resources, and access to a worldwide network that separates them from competitors like PwC and Towers Perrin. It is through a vertical integration process that Deloitte has been able to start joint ventures and buy out smaller consulting firms across the globe (2016 Management Consulted), thus enabling them to expand their reach, extend their professional services, gain competitive advantage, and offer the same integration strategies to clients seeking similar outputs (Deloitte on Integration Strategy & Execution). This is just one of several methods that Deloitte has used to speed up growth (through staging), and obtain returns on their investments

A strategy is said to be a plan that is made for the long term success of a product or brand. It is extremely important to have a strategy in order to figure out a direction towards which any company is able to focus all its resources efficiently and achieve desired outcomes. Formulating effective strategies is a considerably long process in itself that combines analysing several factors, situations and issues that are already present in a company and looking to improve on them alongside trying to implement various innovations and ideas to collectively create a direction towards which they can move and direct the resources available to them.