Smith Systems Consulting Project Plan

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Learning Team C Smith Systems Consulting Project Plan Smith Systems Consulting Smith Systems Consulting has been at the forefront of the Information Technology Services and Consulting industry since it was founded in 1984. Their driving vision has been to provide the absolute best to their customers in all aspects of services and prices at rates that are affordable. They believe they can do this because they employ the best in the industry. Their simple approach to customer service has been that if they take care of their customers and employees, then everything else will take care of itself. This straight forward approach, while packed full of energy and meaning, has proven to not be sufficient in delivering the absolute best to…show more content…
Smith Systems Consulting’s issues revolve around deficiencies in the processes and procedures that they employ, or choose not to employ. The work that they do is top notch, but keeping track of the details and presenting them in a favorable light is the primary focus of the work that needs to be done. The best case scenario will have to be a top down approach with a trickle-down effect. Train the senior members of management on new techniques for how to handle customer interactions and new techniques for how to build a customer’s confidence. Many times in industry it is not enough to simply solve your customer’s problems; after all you not only selling your services, you are selling yourself as well. Smith Systems Consulting’s driving vision has been to provide the absolute best to their customers in all aspects of services and prices at rates that are affordable. However, Smith Systems Consulting has experienced a growing concern from feedback regarding insufficient documentation of certain processes and procedures. This lack of professional documentation has resulted in the loss of potential contracts for the firm. To address this issue, the development team has been assigned with the task of defining, developing, and proposing a set of standards for a software testing environment at Smith Systems Consulting. In order to effectively convey

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