So, How Do People Really Use Their Handheld Devices? an Interactive Study of Wireless Technology Use

13130 Words53 Pages
Journal of Organizational Behavior J. Organiz. Behav. 23, 401–423 (2002) Published online in Wiley InterScience ( DOI: 10.1002/job.146

So, how do people really use their handheld devices? An interactive study of wireless technology usey
University of Waterloo, Canada


Using a symbolic interactionist methodology, the diverse meanings assigned by employees to wireless handheld technology are investigated. Interviews were conducted with 11 individuals representing three organizations in the public and private sector enhancing our understanding of technology use within an organizational context. Wireless technology practices are examined as they relate to aspects of
…show more content…
Of these, 91 per cent have used a mobile phone and 27.5 per cent a pager. These devices have evolved from basic paging, telephone, and scheduling technologies to active messaging: for instance, Internet-enabled handheld computers (e.g. Palm Pilot and RIM’s BlackBerry) currently allow individuals to send and receive wireless communications. However, there has been little investigation into the ways in which employees are adapting to these wireless technologies. Thus, this study will be provisional and exploratory in nature and will address the need for this type of research given the limited nature of past research on the meanings and uses of wireless technology. This research responds to Orlikowski and Iacono’s (2001) suggestion for increased research into the ‘ensemble’ view of technology (which considers technology as embedded within the larger social context) because there has been little work to date in this area. Orlikowski and Iacono (2001, p. 121) defined IT artefacts as ‘those bundles of material and cultural properties packaged in some socially recognizable form such as hardware and/or software.’ Upon reviewing past studies of technology performed over the past ten years, they concluded that these artefacts must be viewed within their cultural and historical context, and as dynamic and continually evolving products. Further, although there has been some research on

More about So, How Do People Really Use Their Handheld Devices? an Interactive Study of Wireless Technology Use

Get Access