Social Services: A Case Study

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CM spoke with client briefly when entering the facility, Client stated she received a letter from SNAP for an eligibility interview. Client reports her interview date was on 10/05/17 between 11:30am and 3:30pm However, Client stated she did not receive no miss call or voicemail from HRA. CM informed Client to bring down the letter so we can review it, Client agreed. Client return to social services department with the letter. CM inquires if the contact information was correct client stated everything is right. Client reports when applying for the fair hearing she submitted all the documents required. CM informs Clients to resubmit all suggested items checked off on the letter. Client asked how can she get a copy of her and husband birth certificate.
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