Strengths: Stacey greets the client in a polite and a professional tone. After full verification is complete, Stacey is sure to circle back to update the DOB on file. She sets the expectations the she will be sending a registration email to create the account. Stacey and the client build rapport regarding the recent storms and weather as they wait for the registration to arrive. Stacey gives the client the options to stay on the line to retrieve the email, however the client opted to call back if further assistance is needed.
Ayanda greets the client in a polite and a professional tone. She does a great recap of the client's concern to ensure she understands with clarity.
- Since the client was not receiving the email Krista decided to create the client's username and had the client reset the password through the website.
Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the
She does a good job confirming the client has access to her email and this email address is correct.
She set the expectations that she would not be able to confirm the access to the docs because it shows in our records that there Schwab account in Xbert is not created.
- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call
Melissa does a good job digging deeper in regard to the verbiage in the email.
- Talisha is sure to verify with the client his email address, prior to submitting the document request. She also foreshadows the timeframe that he can expect to see the document arrive. Good!
- Bria executes on the strong intro with the okay to speak with as well as the client when he is brought on the line.
Given the fact that I am not currently staying in Dothan, we have agreed on working through email which will be more convenient for both of us. Therefore, I am looking forward to receiving the account number in which I will be depositing the retainer as well as the engagement letter to be signed.
She continues to remain engaged by informing the client that the email sometimes go to the junk. spam folder.
Mike politely sets the expectations to place MSQ on hold to get someone who would be able to assist.
Fourth, I am going to write about strengths and weaknesses in relation to social work practice and educational need. One of my strongest strengths as a social worker is patience. It helps me to persevere enthusiastically towards conquering goals and objectives when assisting my clients. Patience keeps alive the objective in mind to meet. Physical or psychological exhaustion only reaffirms the importance of patience. For that reason, it’s important to be patience with what we start out with the aim of clients’ benefit.
Many problems remain in the American society such as the increasing number of people living in poverty, the juvenile crime rate, unaffordable housing for the working middle-class and poor people, backlash against illegal immigration, and the shortfall in social welfare programs (black). Social workers try to combat these problems, which are a result of society, economics, and development problems. Social work in the United States is a profession about promoting and offering social services through practicing with people, communities, and organizations; advocating with and for clients; and creating social work knowledge (Writing in social work). Social work in the United States utilized the direct practice with individuals, families, and communities. Social workers need to continue to advocate for social problems (Writing in social work).
One of the most important skill to have as a social worker is to identify your client’s strengths. All social workers should have knowledge of an effective leader that are identified by their strengths or limitations in order to improve the one’s they identify. There are several evidence-based assessments that help identify the strengths and limitations of any individual. Thus, it is also necessary to obtain other perspective based on your leadership strengths or limitations in order to improve or strengthen those qualities. The self-assessments used through this paper will help me develop a plan that points out my challenges, help expand and improve on my strengths (Human Services Guide, 2015).