Sociotechnical Systems Theory

These factors create certain expectations and requirements for organizations, which in turns determine the organization's direction and strategy. Whereas internal environment is made-up of several internal subsystems. Internal subsystems work together systematically and drive the organization in the direction which is in conformity to external environment demands; thereby making the organization effective and a good fit with external environment. (McShane & Steen, 2012, p.6)

1. Macro environment analysis: the major externals which affect company’s decision making, marketing strategy and performance. It includes:

A concept we learned about in Business Leadership that relates to the main point in this book is control systems. We looked at the importance of control in management and learned about various different systems. In this book, systems are shown to greatly help customer service. Systems are predetermined ways to get a specific result and still ensure consistency. Andrew, the plant manager said “Systems give you a floor, not a ceiling”. Thus, a system is the sort of thing you build on, a starting point. An external control measure, for example, involves

This paper will examine organizational structures, organizational systems and how organizational culture influences both structure and systems. Throughout this paper, there will an analogy to the human body to help further the understanding of the concepts of structure and systems in an organization. This analogy is based on the academic work of Goold and Campbell (Goold & Campbell, 2002). The first part of this paper will review different organizational structures. The second part will look at various organizational systems and how they may be

Macro environment are the external and uncontrollable factors that influence an organization’s decision making and affects its performance and strategies.

* System – the result of a strong search for a higher meaning at work by many of today’s employees. They want more than just a paycheck and job security from their jobs.

The General Systems Theory (GST) came about as an effort to describe the systems approach, born from the biological concept of the organism developed in the first part of the 20th century (Von Bertalanffy, 1972). In contrast to the mechanistic systems which are closed and have a direct relationship between a cause and its effect, a biological or social system is open, operating on a principle of equifinality, where regardless of the starting point, the objective can be achieved (Kast & Rosenzweig, 1972). Any system will achieve equilibrium, but an open system can reach a steady state by accessing resources from outside itself (Kast & Rosenzweig, 1972). The underlying assumptions of GST rely on the organization of a company resembling the inner workings of an organism. However, subgroups within organizations can act independently of the the whole, in

This approach recognizes the importance of the individual as well as the organization in order to reach the desired goal. Maslow’s hierarchy of needs is simply stating that people are motivated by an unfulfilled need and people will work extra hard to fill a need that has not been met. McGregor’s X and Y theory of human motivation is that the average person dislike work and will avoid it whenever possible therefore an organization need a leader that can use authority when necessary, but on the other hand make the job satisfying so the workers will be committed to the organization .Blake and Mouton’s managerial grid represents the production and performance goal as well as the concern for human feelings .An employer must have concern for the people as well as the job (Peak 2007)

Macro environment of a company consists of 6components which are commonly known as six segment analysis. These are:

External environment refers to external aspects of the surroundings of business enterprise, which have influence on the functioning of business. The external environment can provide both facilitating and inhibiting influences on organizational performance. Key dimension of the external environment principally consists of a micro environment and a macro environment.

The contemporary approach to job designs that attempts to redesign tasks to optimize operation of a new technology while preserving employees’ interpersonal relationships and other human aspects of the work is called sociotechnical systems theory. It is relevant in to the internal environment because it focuses on employees and their knowledge, training, and tools.

The concept of sociotechnical systems was created in the 1960’s as a part of organizational development research by E. Trist and F. Emery. Ranging from a small system between you and your phone, to the interaction between human behaviors with massive technical infrastructures society has developed in hopes to boost performance and quality for both the societal and technical side of the system (Fischer).

The market environment consists of both the macro environment and the micro environment. On macro environment the firm need to follow it and they can’t to control it. It consist variety of external factors that is economic, social, political, legal and technological. In the macro environment the firm should analyze national political issues, culture and climate, key macroeconomic conditions, health and indicators (such as economic growth, inflation, unemployment, etc.), social trends/attitudes, and the nature of technology's impact on its society and the business processes within the society. The microenvironment refers to the internal environment of the company such as consumer/customer, Supplier, competitors, the media (public) and in

In this term of our discussion we’re talking about business environment. It’s like an overview of the whole business environment. Simply environment of a business means the external forces including the business decisions. They can be forces of economic, social, political and technological factors.

The Socio cultural theory was introduced by Vygotsky. He was born in1896 in the small Russian Orsha. The socio cultural theory is which looks at the important contributions that society makes individual development. The socio cultural theory is focus on not only how the adults, peers individual learning but how culture beliefs, custom, mode, and language share by the people living in a particular place. The socio cultural theory gives important for culture in the society. The people are interaction between each other as well as introduce a new tool among them. The language is main role in society to interaction