Software Quality And Customer Satisfaction

Service quality is defined as a comparison of customer expectations with service performance. The organizations with high service quality meet the customer needs and also remain most economical in terms of competition as improved service quality also makes the firm more competitive. High service quality is achieved by knowing operational process through identifying problems in service and defining measures for service performances and outcomes as well as level of customer satisfaction (Suneeta & Koranne, 2014).

Software quality assurance is a very important part of the software development and installation. “The main objective of quality assurance is to avoid problems or to detect them as soon as possible” (Shelly, Cashman & Rosenblatt, 2003, p. 410).

Total Quality Management has a customer-first orientation. The customer, not internal activities and constraints, comes first. Customer satisfaction is seen as Gap Inc. highest priority. The company believes it will only be successful if customers are satisfied. Gap is sensitive to customer requirements and responds rapidly to them. For example, "being sensitive to customer requirements goes beyond defect and error reduction, and merely meeting specifications or reducing customer complaints" (Fundamentals of Management 382). The concept of requirements is expanded to take in not only product and service attributes that meet basic

Software engineering comprehends several disciplines devoted to avert and remedy malfunctions and to warrant adequate behavior. Testing, the subject of this paper, is a widespread validation approach in industry, but it is still largely ad hoc, expensive, and impulsively effective. Indeed, software testing is a broad term including a diversity of activities along the development cycle and beyond, targeted at diverse objectives. Therefore,

The proposed system can be used to scan the apex code and it will report vulnerabilities present in the software. The proposed system is helpful for

Software development is a complex process where focus is on fast delivery of software products in cost effective manner (Mohammad, Alwada’n, & Ababneh, 2013).

One of the most important factors when developing software is the early detection of faulty software for reducing development cost and assuring software quality. If the faultiness is not detected in the early stages and if detected and not fixed, than it will carry on throughout the project and the cost for fixing it after the delivery would be more than 50% or could be 100%

Testing is an integral part of the entire process of designing and developing a quality product within budget and on time. In order to achieve this, a project manager need to be able to clearly see the schedules, receive meaningful deliverables, as well as take recognition of genuine issues, which testing groups, as is the case with all other software groups – have these in plenty Prior to this, however, the whole testing process need careful planning, managing, and reviewing. An effective test management serves to ensure that products offered by a firm receive comprehensive, well-documented testing in addition to being fully ready for production.

User Satisfaction is considered the most extensively used variable among other variables used in evaluating information Systems success. Despite the extensive literature on user satisfaction, controversy over this method of measuring still exist..

Abstract. We present in this paper an approach to requirements specification based on quality function deployment (QFD). We discuss how techniques like QFD with accompanying tool-support can contribute to the development of high quality requirements models that are the basis for information systems that are perceived as valuable by the stakeholders of the systems. Based on the practical application of this technique on a number of information systems projects, including both traditional development projects and the implementation of packaged solutions, it is our experience that the quality of requirements specifications can be improved by using this technique,

Software Quality Assurance (SQA) involves the whole software development process watching supervising and improving the process, making sure that any agreed upon standards and procedures are followed, and securing/making sure of that problems are found and dealt with. It 's aimed towards prevention and if followed will result in the production of quality software. This paper draws attention to the importance of a quality process and also discusses about the ways in which it could be accomplished.

Besides analyzing existing quality systems for customizing them to the mobile context, there are other studies that aim to come up with a own quality model for mobile applications. An example of such model is the one discussed by Franke et al cite{franke2012mobile}. In this work they proposed a quality model in which Usability, Data Persistence, Efficiency and Flexibility are the core quality aspects of a mobile application. Figure

As the number of universities IS users constantly grows, the issues of software quality seem to be quite relevant in such situation. The elaborated software must provide the reliable work of its users seven days a week and must be as efficient and comfortable as possible. The importance of questions related to software quality is proved by Software Engineering Body of Knowledge (SWEBOK), which is the guideline for all specialist in this domain [7]. One of its areas directly discusses software quality fundamentals, processes and requirements.

Software reliability is dynamic & stochastic. Unlike hardware, software does not age, wear out or rust, unreliability of software is mainly due to bugs or design faults in the software. The exact value of product reliability is never precisely known at any point in its lifetime. The study of software reliability can be categorized into three parts: Modeling, Measurement & improvement. Many Models exist, but no single model can capture a necessary amount of software characteristics. Software reliability improvement is necessary & hard to achieve. It can be improved by sufficient understanding of software reliability, characteristics of software & sound software design. Software Reliability is the most important and most measurable aspect

This paper mainly speaks about the study of quality of the Software engineering papers and is related to the topic “Quality” in our present syllabus. Quality can be expressed in different way or aspects by different set of people. In this paper, they define about human-centric software engineering experiments to be studies of software engineering methods, techniques, and procedures that depend on human expertise.