Solutions For A Better Service

1670 WordsAug 29, 20157 Pages
Solutions for a Better Service Data and information are powerful tools use to design, plan, manage and maintain an entity; when information and data is collected, recorded, analyzed and presented, we are experiencing the use of statistics. According to The Florida State University (2010), “Statistics is the mathematical science involved in the application of quantitative principles to the collection, analysis, and presentation of numerical data” (para. 1). One of these services offered to our local community is the group fitness classes. Data Description Fitness programs consist of 11 instructors that teach different fitness classes such as Zumba, Zumba Step, Kickboxing, Short Circuit, Tabata, Yoga, PowerPump, Cycling, Ashatanga Yoga, Pilates and Jump. Some of the instructors teach more than one class while others only one. All the instructors have their own style and technique to teach their classes. This analysis will provide me with a better view on how well our instructor’s lessons and styles are perceived by our customers. Some classes and instructors are more popular than others, so there are times when zero participants show up for our classes, effecting not only the instructor morale, but effecting our budget since a no show fee has to be paid to the contractor to compensate her/his time, which causes monetary loss by letting the instructor earn free money without any productive outcome. The data are originally obtained when participants sign up for the class.
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