Southwest Airlines Flight From Baltimore Washington International Airport

Southwest Airlines boasts the best on-time record, best baggage handling, and fewest customer complaints in the airline industry. For these achievements, it won the industry's Triple Crown award for Best Airline five times in a row (Fortune 100 Best Companies, 2011). The Great Place to Work Institute, cites statistics published annually by the U.S. Department of Transportation (DOT) that Southwest has ranked number one in customer satisfaction for eleven consecutive years 1991 through 2001. Southwest is the only airline that has made money every year since 1973 (southwest.com).

Over 35 years ago, Rollin King and Herb Kelleher decided to create a different type of airline. They began with the simple notion: If you get your passengers to their destinations when they want to get there, on time and at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline. They were right (Southwest Airlines, 2004)!

The article “U.S. Slaps Duties on Canadian Jet, Raising Trade Tensions,” written by Ana Swanson and published in The New York Times on September 26, 2017, describes how new duty fees will be charged on all new Bombardier CS100 airplanes imported into the United States. This conflict arose after Boeing (American airplane manufacturer) accused Bombardier (Canadian airplane manufacturer) of using subsidies to sell its jets at incredibly low prices in the American market. The United States Commerce Department confirmed that Bombardier’s CS100 aircraft had received subsidies that were worth 220 percent more than the value of the plane’s sales price. These subsidies, which were given by the Canadian government, allowed Bombardier to reduce prices on their aircraft. The profits that they

According to the Bureau of Transportation Statistics a total of 631,939,829 passengers boarded domestic flights in the United States in the year 2010. This averages to 1.73 million passengers flying per day (Cessoni.) All of these people must go through security checkpoints provided by the Transportation Security Administration (TSA.) TSA’s history, cost, and specific purpose are ideas I will discuss further.

Today Southwest Airlines is the biggest domestic passenger carrier in the United States of America operating more than 3,400 flights a day. They provide service to 93 cities and 5 countries internationally. Last year Southwest Airlines, “Enplaned approximately 136 million Customers (About Southwest). The airline has grown since it’s first years flying out of Love Field in Dallas, Texas. In the beginning, Southwest provided flight service to only three Texas cities in 1971. One of Southwest Airlines’ early advertisements was a double page ad that ran in Dallas newspapers during May announcing their first flight on June 18, 1971 (Lusk). This advertisement introducing a new airline would soon revolutionize the airline industry and create the new category, of low cost carrier, to the world.

Southwest Airlines Southwest is a major player in the airline industry, which employs nearly 35,000 individuals. According to an article, (Hollis, 2003), Southwest Airlines has taken a different approach to building interactively relationships with the company, with employees, and with its customers to ensure the success of the business. As a result, Southwest has sustained an enhanced growth and profitability when most airlines struggle to avoid bankruptcy. Fritz Petree, Senior Manager Career Development Services, states, “Southwest philosophy is to hire for attitude and train for skill” (Hollis, 2003, p. 2). Southwest has successfully launched Virtual

Finally, this article demonstrates new screen procedures for all passengers on U.S bound flights. The author emphasizes

Southwest Airlines and United Airlines have been direct competitors in the airline business for a number of years. As time has passed, we have seen Southwest take a more Servant Leadership minded approach, while United decided upon a more traditional style of Leadership. From their mission statements, along with reviews from flyers and profitability, to the overall culture of the companies, we look to see how these two airlines compete, and which one comes out on top.

Gate security also changed the way air travelers are greeted upon arrival to their destinations. Now loved ones wait outside the secure gate areas for air travelers to arrive. In addition, the TSA now limits passengers on liquids, aerosols, gels, creams and pastes to the 3-1-1 rule. All of the improved airport security monitored by TSA has made for long lines and extended time for travelers to process through ticketing and arrive at the gate to board the aircraft. The TSA has faced a lot of criticism through the years while attempting to restore air travel security post

Airport security is extremely essential for stopping terrorism in the United States. Bombings and explosions account for 65% of terrorist attacks, armed assaults account for 25% of terrorist attacks, the last 10% accounts for assassination facility attacks and hostage takings. Today the Transportation Security Administration, also know as the TSA, has four to five thousand employees working every day to keep airports safe from a terrorist attack happening. New technology has made airports safer for travelers, nevertheless not all travelers think it is necessary. Some travelers complain that because of the new security systems in the baggage checks and body scanners it takes too long to get to the flight. These passengers do not understand

One of the primary goals of the Transportation Security Administration (TSA) is to provide the highest level of security and customer service to all who pass through our screening checkpoints. Our current policies and procedures focus on ensuring that all passengers, regardless of their personal situations and needs, are treated equally and with the dignity, respect, and courtesy they deserve. Although every person and item must be screened before entering each sterile area, it is the manner in which the screening is conducted that is most important.

How has SWA (a) responded to the “Shuttle By United” initiative (half page 5 points); and (b) what assessments can be made about SWA’s market and financial position on competitive routes based on 1994 4th quarter results (half page 5 points)?

In which a boarding pass and valid identification will need to be presented to TSA officer. Officers are making sure boarding pass and identification are both valid. Afterwards passenger will proceed to placing there belongs into bins, making sure laptops, tablets, and liquids are in separate bins that will help separate people belongings from one another. Shoes are required to be removed along with all pockets being empty. Passengers will then proceed to a millimeter wave advanced technology or a walk-through metal detector which are used by TSA to screen passengers (Screening Technology 2016). Both screen passengers without physical contact, these items also

When on vacation, the first people you deal with are the airline companies, yes this is the dreaded trip to the airport. Way to often people have their happy vacations ruined by inconsistent and unreliable customer service, making them late for flights because of long lines, slow service, and unreliable technology that is difficult to use. However, Southwest airlines is one company that is standing out above all others. Known for their outstanding customer service and “Bags Fly Free” campaign, Southwest has held their ground against rising prices in airline travel and continued to expand its reaches while at the same time attracting many satisfied customers. Southwest Airlines was founded on June 18, 1971 by Rollen King and Herb Kellener. The very same year, Southwest began its flights servicing Dallas, Houston, and San Antonio. Southwest quickly climbed the ranks within airline the industry and became the fifth largest US air carrier by 1998, carrying an average of 50 million passengers a year across the United States. From then on, Southwest soared above the rest of the mid-range air carriers, and continues to do so to this day. Southwest quickly became known for its innovation when it comes to customer service and satisfaction, and it is still well known today for its simple and convenient customer service. Southwest has also been deeply involved when it comes to their social responsibilities, taking action to be ecofriendly whenever, and wherever possible. (Avstop)

happen with no advanced notice in most cases. While these are the “worst case scenarios” for