Southwest Airlines Human Relations Paper

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When it comes to Southwest Airline’s communication structure with employees and customers, the structure is not entirely top-down. But since there have been cases with upset customers because of some situations being handled with top-down communication, human relation structure must be worked throughout the company and must be implemented. Employees are more effective when they are on the same page. Holding team meetings with employees with the overall purpose of re-establishing the company mission statement, establishing that communication with customers should be human relation based, and making sure employees are on aware and knowledgeable about what should be implemented with customers. As mentioned by Beebee and Mottet in their textbook Business and Professional Communication, a meeting should assess its present situation and identify its goals (Beebe & Mottet, pg. 226).
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