Southwest Airlines State in the Airline Industry
Edwin Romero
Ashford University
BUS 690: Business Strategy
Dr. David Kalicharan
January 12, 2014
Abstract
As Southwest Airlines reached their 43rd birthday, it has matured within the airline industry. During the past four decades, Southwest Airlines has maintained its image. However between 2008 and 2013 the profits have been at a loss and Southwest Airlines has had a declining financial performance record. In the end, Southwest Airlines would need to define itself for the long term in light of the rise of the ultra-low-cost carriers (ULCCs) and the product evolution taking place within the industry. Perhaps the most radical change they need is for its Southwest "family"
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The number of passengers reached to around 3.3 billion as travelers benefitted from a growing global network and airfares that dropped to 3.5%. Airlines also benefitted from the growth in connectivity and a 4% fall in freight rates, after inflation. The employment rate grew due to the need of aviation support, and is now at 58 million jobs worldwide. The airline industry has made enormous investments in modernizing fleets, which a total of 1,400 aircraft worth some $150 billion were added to airline fleets.
Investors saw favorable returns from airlines in 2014. The airline industry’s average return on invested capital (ROIC) reached 5.4% in 2014, which is up from 3.7% in 2012, and 4.4% from 2013. All of the growth in the airline industry has occurred in spite of a decade of terrorist fears, a 1.8 billion annually fare hikes from 2002 through 2011, and the implementation of many risk management travel screening measures. As the years have passed after the 9/11 attacks, the fear of traveling and rise of fares has ceased due to the security measures and great customer service the airline industry as a whole provides travelers.
Before discussing Southwest Airlines’ current position within the industry, a review of their strengths, weaknesses, opportunities, and threats (SWOT) analysis has been conducted.
Southwest Airlines SWOT Analysis
Strengths Weaknesses
Financial Ability
Iconic Brand
Has a
Why is Southwest Airlines still so successful after all of those years in the unattractive industry? What is the current economic condition of the Southwest Airlines? The current operational issues or challenges within the company are what? What does Southwest Airlines need to remain competitive? Southwest Airlines is an airplane industry that has evidence because their company is successful.
The Harvard Case Research about Southwest Airline (SWA) points out both advantages and disadvantages in the company’s strategy in maintaining its position as one of the most flown airlines in the U.S. Profit is vital to the company’s survival, but not the most concerned whereas SWA puts more effort on the bottom line, which includes Performance, People, and Planet. The company’s strengths are low fares, fast services, strong leadership and culture, and environmental sustainability. Weaknesses are the small amount of cargo/freight, one class of seating, and dependence on single aircraft and engine supplier (AirTran). Besides, the company has opportunities in longer domestic flights and international expansion, the poise of benefits from AirTran acquisition, and the application of innovating technology and facilities. However, its threats are intense competitions; increasing fuel prices; stringent government regulations could increase operating costs; high-speed rail could hurt short/medium length air travel.
Southwest Airlines is a major US airline established in 1967 that services a multitude of cities in all 50 states and beyond. The company is known for its outstanding quality in providing services and it 's cost effective ticket prices to its many passengers throughout the nation. This airline is based in the southwestern United States, in the city of Dallas Texas, and due to the tremendous number of airplanes that it has and the timely service that it provides to its passengers, this airline services more US passengers than any other airline. This airline also has the largest fleet of planes of any economical or low-cost airline service in the world and employees more than 45,000.
Today Southwest Airlines is the biggest domestic passenger carrier in the United States of America operating more than 3,400 flights a day. They provide service to 93 cities and 5 countries internationally. Last year Southwest Airlines, “Enplaned approximately 136 million Customers (About Southwest). The airline has grown since it’s first years flying out of Love Field in Dallas, Texas. In the beginning, Southwest provided flight service to only three Texas cities in 1971. One of Southwest Airlines’ early advertisements was a double page ad that ran in Dallas newspapers during May announcing their first flight on June 18, 1971 (Lusk). This advertisement introducing a new airline would soon revolutionize the airline industry and create the new category, of low cost carrier, to the world.
The next section investigates Southwest Airlines’ use of information technology. It describes the specific applications of technology through the 12 digital themes of technology, and touches upon how this technology has helped Southwest Airlines become so successful. The final section discusses whether or not Southwest Airlines gained a competitive advantage, and if they are in a stronger or weaker position because of this.
Southwest has been projected as a low-cost airline and has been a source of inspiration to other low-cost airlines because of its successful pricing strategies. The company has targeted middle-class society as its potential customers and has adopted variable-price as another pricing strategy. The company has also introduced innovative programs and offer incentives along with discounts to attract a larger customer base under its variable cost pricing strategy (Bhasin,
Southwest Airlines Co., established in 1971 by Rollin King and Herb Kelleher, began its operations with only three Boeing 737 aircrafts. It is headquartered in Dallas, Texas(Hawkins, Misra, & Tang, 2012). Southwest is well known as one of the largest low-cost carriers. With this strategy, the company has dramatically grown up and deeply rooted in the US airline industry. Now, Southwest Airlines Co. operates 633 aircrafts to 93 domestic cities and the highest number of passengers used Southwest Airlines to fly around U.S in Jan 2014 (Hawkins, Misra, & Tang, 2012). To accomplish more than 40th consecutive years of both profitability and competitiveness, Southwest Airlines Company is constantly trying to find the routes to differentiate itself from other domestic carriers (Hawkins, Misra, & Tang, 2012).
Southwest Airlines is globalizing their company in order to reach a bigger market, and become competition for other companies. Southwest Airlines has already conquered the domestic market beating American Airlines, United, and Delta according to Fortune. Access to a new market is what motivated Southwest to globalize, they are expanding to the south of North America, with their new assets found in their acquired airline AirTran Airways (LeBeau, 4) . Southwest Airlines has brought low rates and a great experience to the domestic market, which was warmly received, they now plan to dip into global market to bring better service to all.
This paper will give a historical overview of the company, discuss the ingredients to the company success, offer some financial strengths and present a final conclusion. Section I: Southwest's History Twenty-seven years ago, Rollin King, a San Antonio entrepreneur who owned a small commuter air service, and Kelleher, who was a lawyer at the time, got together and decided to start a different kind of airline. They began with one simple notion. If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make certain they have a good time doing it, people will fly your airline. And you know what? They were right. Within those 27 years, Southwest Airlines became the fifth largest major airline in America. Today, they have flown over 50 million passengers a year to 54 cities all over the southwest and beyond. They do it over 2,300 times a day with over 267 of the newest jets in the nation and fly only one type aircraft; the B-737. The average age of their fleet is only 8.4 years and they own over sixty percent of them. In May 1988, they were the first airline to win the coveted U.S. Department of Transportation Triple Crown for a month - Best On-time Record, Best Baggage Handling, and Fewest Customer Complaints. Since then, they've won it
This short paper is an overview of Southwest Airlines, its strategy, and what role Human
Southwest Airlines: Culture, Values and Operating Practices (in Thompson, A. A., Strickland. A. J. and Gamble, J. (2005) Crafting and Executing Strategy (Fourteenth Edition), McGraw-Hill, New York, pages C-636– C-664).
The airline industry is one of the largest industries in the world, it may seem like nothing can affect such a large and stable industry but even a large powerful industry is affected by external environments. This is just one of four important topics that will be covered in this well researched paper. The five forces that affect this industry as well as a well thought out reason why SWOT analysis can be important to Southwest Airline, which is the particular company in the airline industry, we will be referring too. Lastly there will be a description of three competitive advantages that Southwest airlines has.
Airlines Industry is large and growing, it is also the most fiercely competitive sector. It facilitates international trade, world economy growth, tourism and international investment. The airline industry has over time with the use of modern technology been able to take advantage of the short haul, high frequency and gained a competitive advantage over other forms of travel, such as buses and railroad travel. Additionally, the airline industry still holds the market for global travel at a low cost and convenient way to travel. The aviation industry gives a good contribution to the GDP which includes the following: airline services, general aviation, civil airport operations, aircraft manufacturing, and
There have been few inventions to change how people live and experience the world considerably as the creation of the airplane. Today, traveling by air has become the norm and it would be difficult to imagine life without it. Air travel has improved the way people are able to conduct business by shortening travel time and changing their thought of distance. The companies within the airline industry exist in a very competitive market. One of those companies, Southwest Airlines, features low-fare, no-frills air service with frequent flights of mostly short routes. Costs are kept down by the exclusive use of Boeing 737 aircraft, which allows for low maintenance costs and quicker turnaround times for flights, and by an emphasis on ticketless travel (Encyclopedia Britannica). This paper will address two segments of the general environment and how they affect Southwest and the airline industry; evaluate how Southwest has addressed two forces of competition; predict what Southwest might do to improve its ability to addresses these forces; assess the external threats affecting Southwest; discuss Southwest’s greatest strengths and most significant weaknesses; determine Southwest’s resources, capabilities, and core competencies; and analyze their value chain.
When on vacation, the first people you deal with are the airline companies, yes this is the dreaded trip to the airport. Way to often people have their happy vacations ruined by inconsistent and unreliable customer service, making them late for flights because of long lines, slow service, and unreliable technology that is difficult to use. However, Southwest airlines is one company that is standing out above all others. Known for their outstanding customer service and “Bags Fly Free” campaign, Southwest has held their ground against rising prices in airline travel and continued to expand its reaches while at the same time attracting many satisfied customers. Southwest Airlines was founded on June 18, 1971 by Rollen King and Herb Kellener. The very same year, Southwest began its flights servicing Dallas, Houston, and San Antonio. Southwest quickly climbed the ranks within airline the industry and became the fifth largest US air carrier by 1998, carrying an average of 50 million passengers a year across the United States. From then on, Southwest soared above the rest of the mid-range air carriers, and continues to do so to this day. Southwest quickly became known for its innovation when it comes to customer service and satisfaction, and it is still well known today for its simple and convenient customer service. Southwest has also been deeply involved when it comes to their social responsibilities, taking action to be ecofriendly whenever, and wherever possible. (Avstop)