Sovereign Bancorp Case Study

Analysis and evaluation stage is a single channel, interest rate multi channel, loan terms single channel, and final issuing a multichannel. (Exhibit A)The current structure of the analysis and evaluation stage does not maximize staff time effectively and as a consequence creates a bottleneck in the process. With the single channel structure loan applications are unevenly distributed among teams and create higher idle time for teams with less volume of loan applications to process. Utilization among regions varies greatly between 73% - 95%. The following observation of the current structure was achieved using the MMK model (See exhibit B):

Office experience along with receptionist, natural communication skills hands on with attention to detail. Experienced in various office duties, dedicated procedures, detailed in providing long term

I am currently employed at Portfolio Recovery Associates as an Account Executive. I begin working for this company in 2008 as an account representative. Portfolio Recovery Associates strives to be a leader in the consumer debt collection industry. This company is distinguished by continuous innovation, strong customer focus, and cultures of integrity and compliance.

Asymmetric information in lending is a huge risk. When there is misinformation from a lender to a borrower, this can cause a few different problems to arise; for example misinformation about job security or credit history from a borrower to a lender can result in late or missed payments, fraudulent spending of the money lent or the lending amount to be turned as bad debt. Specialization is a tool used for risk management. Specialization in lending helps reduce risk by gathering valuable and accurate information about the borrower. It

Within the constructs of a mortgage lending plan, whether traditional or modified, there will be a clause that requires every consumer seeking a loan to pass a “Mortgage Loan and Foreclosure” course in order to receive a Consumer Intelligence Certification (C.I. CERT). The federal government will require, through oversight of the CFPA, that every bank includes this C.I. CERT within the lending process.

In the past I have had hands on experience in executive administrative work, office coordination, upper level management ‘s schedule keeping, conference planning and coordination, planning events, excel spreadsheets and researching/booking

Katerina has over 12 years of lending experience primarily developing a strong partnership with affluent client management expertise and client based personal commitment to her customers. She realized throughout the years the most important uniqueness of each customer. By striving to build a personal relationship and own you trust and loyalty by proving efficient and effective service benefit by personalized approach which is based on your needs. Katerina has a Bachelor’s of the Arts Degree from Queens College in Theater and Dance and Minor in Psychology along with her Master’s Degree in Early Childhood, Special Education. In her spare time, she loves to travel, meditate, dance,

serving as point of contact for customer's, team members, and management. She has done data entry. import/entered data, maintained records and identifies /researched complex items, provided weekly, monthly and quarterly reports listing clients track records,responsible for handling customer/internal department account inquires and complaints,sent out incoming/outgoing mail, correspondence, including e-mail and faxes,and supervised team. Developed reputation for an efficient service provider with high levels of accuracy and excellent customer service. She is able to work under strict deadlines,and able to complete task

As a consequence of this trend, lenders and MBS investors are resigned to investing 30 years worth of capital for only 10 years of accrued interest. Revenue streams derived from MBS are all too often dependent on borrowers that have an average

Dane is well-versed ion conventional and Conforming loans. Analyzing and calculation debt ratios, financials , income, IRA and pension income ETC.

The Licensee has implemented policies and procedures to ensure adequacy of the hiring and training of employees, systems, monitoring, and reporting functions relating to lending transactions. Additionally, management has implemented an Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) policy. Management is assigned the task of reviewing all closed loan files for compliance with state and federal regulations. The Licensee conducts an annual independent AML audit through Majestic Security, LLC. The audit reviews AML policies and Procedures required under the BSA

“We plan on increasing emphasis on consumer lending. Currently process all consumer loans through its in-house consumer loan processing department and will continue to do so going forward. In addition, recently hired an additional consumer lending expert in anticipation of increasing consumer lending portfolio.”

Lending evaluations by Santander are based on credit background of the person (or company) who wants borrow. Through the development of a credit-approval system, Santander Consumer Finance increased an understanding into these clients on an online database which allowed for the use of real time analysis in determining interest rates for the business interactions.

In order to utilize their loan and delivery systems they require 10 module training to be completed prior to submitting the first loan. These are high level training modules which may or may not pertain to one particular job function. If the job pertained to the training it was difficult to follow due to being new to their system and not being authorized to access or utilize the system until after training was completed.

As technology improves, the wide use of “hard information”, such as the borrower’s credit history, reduces informational asymmetries. Therefore, long-distance small business lending is easier (Frame, Srinivasan, \& Woosley, 2001; Petersen \& Rajan, 2002). However, even with the use of credit score data, collecting ``soft information" still helps local lenders control risks to avoid delinquency (DeYoung, Glennon, \& Nigro, 2008) and provides informational advances in offering more favorable rates (Agarwal \& Hauswald, 2010).