Specialty Claim Review (SCT) Team

Decent Essays
As described by Trjkovski, Schmied, Vickers, and Jackson (2012), the design phase of the appreciative inquiry process is centered on “What should be” (p. 1226). Included in the design phase are provocative propositions, which are statements that describe where you are headed not where you are currently. In relation to the Specialty Claim Review (SCT) team; one provocative proposition is, “We are the SCT team.” This statement is focused on the cohesion of the team and encourages ownership within the new workgroup promoting the motto “we, not me.” Another provocative proposition related to the SCT team is, “We check in with our teammates every day.” This statement is centered on the communication among the team members and the rebranding
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