Speech At South Africa ( Robson )

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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”. Mahatma Gandhiji said this in 1890 in his speech at South Africa (Robson, 2012). In the Indian context, it seems that these words inspire the employees of financial services sector much more than any others. The premises of Banks and other financial institutions in the country mostly bear this buzzword. So is the hearts and minds of crores of its employees. It is the employees who contribute to the…show more content…
The HRM policies are so designed that it should align with the overall business strategies of the organizations. In short, the focus is shifted from the traditional HRM pattern to the Strategic Human Resources Management (SHRM) irrespective of the industrial segments. In India, due to the vigorously growing economic activities and also in view of the globalization, the human resources practices are evolving rapidly. Indian Business managers are now getting equipped to face multifarious situations arising out of the diverse workforce. Indian workplace has demographic uniqueness. It is all likely that India will have a billion lot in the working age group during the year 2030 (Thomas, 2015). A rapidly increasing competitive service sector has made a demographic shift in educational status of workers and in regional diversity. In the States like Kerala this kind of shift is mainly indebted to the IT and ITeS. Further, HR is getting prominence due to the competitive advantage it can impart to the industries like IT, Financial services and Pharmaceuticals. In other words, today’s business success depends largely on people and not on capital particularly in ‘people businesses’. The value creation is identified in people-intensive businesses by taking into account more of

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