Franciscan St. James Hospital-Department of Human Resources Most organizations view human resources departments as less valuable than other departments because it’s not a revenue- generating department. However, it is quite the opposite because HR brings the organization its most valuable assets, which are its people.
Since its birth in November of 1911, Franciscan St. James (Franciscan) has evolved tremendously. Over the years, it has expanded from a 50 bed acute hospital into one with two campus locations including Chicago Heights and Olympia Fields, IL (Franciscan Alliance Inc., 2015). Rich in both religion and compassion, Franciscan is built on strong ethics and morals. Its mission is to continue Christ’s Ministry in Franciscan
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The hospital offers its’ patients “center for diabetes, rehabilitation, colon and rectal surgery, bariatric surgery, pain management and wound and disease management; surgery, joint, and occupational and environmental health centers; and a sleep disorders lab” (Franciscan Alliance, 2015). Additionally, several services for women and children are delivered along with emergency, diagnostic, outpatient therapy, home health, ambulance and EMS, and family care, as well as durable medical equipment (Franciscan Alliance, 2015). The services offered vary between in-patient and out-patient depending on the services rendered. The hospital emergency room services operate 24 hours 7 days per week. However, the human resources department has standard business operation hours of 8 a.m. – 5:00 p.m. (Irons, 2015).
The professionals who occupy positions within St. James and are trusted to carry out the mission and values can be tied directly back to the Department of Human Resources.
Accreditations and Credentials The HR department ensures that the various departments within the hospital are current with all laws, regulations, accreditations, and policies. There are a number of credentials necessary in order for St. James to function. The hospital is accredited by the American Osteopathic Association/Healthcare Facilities Accreditation Program and is the first in the area to be accredited by the American Diabetes Association (Franciscan Alliance, 2015). It
I would like to focus on one non-profit organization that has been doing very well in the recent years. The name of the organization is St Jude Research Hospital, which deals with the cure and treatment of children suffering from catastrophic diseases. In the five decades, it has been operational, the mortality rate has gradually reduced therefore saving lots of lives. St Jude started its operations in 1962. Danny Thomas was the one who started the organization and was helped by two other close friends (Pui, Pei, Pappo, Howard, Cheng, Sandlund and Gajjar, 2012).
At CHI Franciscan Health, our mission statement is “A Mission to Heal, a Promise to Care”. Our organization is associated with the Catholic religion, emphasizing core values such as respect, sympathy, trust, sensitivity, kindness, and compassion to all we serve. Our goal is to achieve the highest level of excellence by healing individuals, “mind, body, and soul”. At CHI Franciscan Health, we have a clear customer service philosophy, to provide the best possible customer service to everyone who walks through our doors. We wish to create a caring healthcare system that will achieve the highest level of health and wellbeing for all patients regardless of income, geography, race or religion. We strive at all times to provide the highest level of customer service to the communities in which we serve, putting emphasis on individuals who are less fortunate and defenseless.
Currently, I work as a patient access representative, at Memorial Health University Medical Center. Even though, I work at Memorial, I work for Conifer Health Solutions, a revenue cycle company. There are many of hospitals that contract out their revenue cycle departments to companies like Conifer Health Solution, which are known to be efficient in the revenue cycle. “The revenue cycle is all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue. In other words, it is a term that includes the entire life of a patient account from creation to payment.”(n.d) In addition, Conifer health Solution, hire a patient access team to work at the hospital. Furthermore, the goal for the patient access team is to identify the patient, and create a hospital account. Also, the team has to gather consent for medical treatment, collect payments, and add third party payers. The most important is to identify the patient as soon as the come into the hospital, so the healthcare professional can know who their treating. In the emergency department, a patient access representative has to identify the patient, and enter them in the electronic record system, if the patient has been to there before, we would have to find their account. This is very important to the medical team, because that account may have notes about their past health issues. That information can help them decide on diagnosis, and preform useful
In the interview with Lyndsaye Greke, who is currently the manager of the Human Resources Department of Swift Current, Saskatchewan manages the payroll and benefits services in conjunction with the corporate compensation program. Her education consists of a Master Human Resource Management (MHRM) and a Bachelor of Business Administration (BBA). The HR department is within the Corporate Services Division that leads and assists managers and employees with staffing, classification, the legal context and creating safe and healthy workplaces, planning and recruiting, selecting employees and training, learning, development and total rewards.
It has received an Excellence Award for Cardiac Surgery in 2014-2015 for having one or more of the country’s top 100 cardiac surgeons. Additional awards were received for Treatment of Sepsis, Colo-Rectal Surgery, Coronary Intervention, and Treatment of Respiratory Failure. Suffice it to say, the hospital has achieved remarkable accomplishments. Franciscan St James Hospital is accredited by the Health Facilities Accreditation Program. The Commision on Accreditation of Rehabilitation Facilities and the American Osteopathic Association have also given accreditation to the hospital for its superb quality and commitment in healthcare. The physicians, clinical staff, and employees of the hospital have made a commitment to, and made it a career obligation to live the hospital’s mission. In following this mission, they live and work by a set of common values that include the “respect for life, compassionate concern, and Christian stewardship, and fidelity to the mission” (Association of Psychology Post-Doctoral and Internship Center). Our new management model is intended to ensure consistency, promote the implementation of best practices, and achieve the goal of providing better care, better health, and lower costs for patients that are in need of healthcare services. The refinement of the Franciscan Alliance hospitals reflects and reinforces an
It was mid-afternoon, mid-week, during the middle of my shift when I realized the great epiphanic truth that explained my growing lackadaisical attitude towards being a bank teller. All it took was Delray Fire Rescue having a busy day and myself a slow one, to understand something so monumental and life-changing; I hated being a bank teller. I hated coercing people into buying something they didn’t need. I hated morning huddles and one on ones with management for sales strategies. I hated feeling soulless and disgusted at the end of the day. I hated pretending to care about things that were meaningless. I hated the person I turned into. I realized this isn’t me. This isn’t where I belong. I need to be better than this. I should be out there. I should be out helping people, doing something that will make a difference in people’s lives. I should be the change I want to see in the world; not in here worrying about how I’m going to make my sales numbers for this quarter.
In order for a hospital or facility to gain accreditation from the Joint Commission, there are several areas of requirement that the hospital or facility must meet. Nightingale Community Hospital has met the requirements in the following areas; Accreditation participation requirements, this requirement is important to maintain compliance in this area due to the fact that a this requirement must be maintained throughout the entire time of the hospital having accreditation, Emergency Management, this area of requirement ensures proper safety and security of the hospital, including fire safety, hazardous materials and waste, medical equipment as well as utilities, Human Resources this requirement is referring to the proper handling and hiring
Accreditation is a standard of excellence that is given to a health care organization when it has met certain criteria approved by accrediting agencies. There are several steps involved in becoming an accredited health care facility. A review of the health care organizations practices, policies and procedures are studied and reviewed and than an accredited organization such as The Joint Commission on Accreditation of Hospitals will decide if an organization meets the state’s, for which they are located in, standards to earn a license to practice health care and if so that organization will become accredited. Wheaton Franciscan Hospital, located in Franklin WI, is an accredited hospital who has met the requirements to hold this title and has earned The Joint Commission on Accreditation of Hospitals: Gold Seal of Approval.
Human resource is an appellation used in referring to the workforce of an organization or company. Human resource management is involved in the act of putting together employees in an organized manner to assure the objectives of the organization are achieved in a competent and experienced manner. Human resources are the most important services of any organization since they are the catalysts of non-human resources and the medium for developing competitive advantages and sounds of creativity. No organization can exist without a human resources department (Walsh, 2009). A company without an HR department would be reducing its operations and could collapse within a short amount of time.
The HR department officials in most organizations perform as they should. In most cases, they also focus on achieving the right things. Human Resource departments focus organizing, controlling, and hiring employees in organizations. When organizations apply HR practices, the results are great client satisfaction, a good net margin, and reduced sickness absence (Richard and Johnson, 2001). Vermeeren et al. (2014) posit that there is a great relationship between performance and HRM. Most organizations use the human resource department to ensure that operations run smoothly.
Christus health, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. This is the mission of Christus St. Joseph Hospital.
Human Resource management has a high impact on the overall organization being managed. HR management makes certain that human talent is used successfully and resourcefully to accomplish organizational goals. As an organization core competency, human resources has distinctive competencies that generates high value and sets apart an organization from competitors in areas such as productivity, quality and service, employee skills, and innovative changes. HR management activities can be grouped into categories which include strategic HR management; equal employment opportunity; staffing and talent management; compensation and benefits; and employee and industry relations. This paper will
While the movements for social reform continued to escalate in the early 20th century and many schools of social work were established, the question of whether social work was a profession lingered. In 1915, Dr. Abraham Flexner famously contended that social work was not a profession because it lacked specific application of theoretical knowledge to solving human issues. As a result, the professionalization of social work began by concentrating on casework and the scientific method, and the American Association of Hospital Social Workers was established in 1918 to boost formal education opportunities in social
Whether an organization consists of five or 25,000 employees, human resources management is vital to the success of the organization. HR is important to all managers because it provides managers with the resources – the employees – necessary to produce the work for the managers and the organization. Beyond this role, HR is capable of becoming a strong strategic partner when it comes to “establishing the overall direction and objectives of key areas of human resource management in order to ensure that they not only are consistent with but also support the achievement of business goals.” (Massey, 1994, p. 27)
The human resources department needs to be viewed as a staff of internal consultants who work alongside managers to achieve long-term company goals and plans. “Firms are more likely to succeed when human resource practices are aligned with the needs of internal and external customers” (Wang & Niu, 2010). Managers should be given more independence when making hiring, appraising, and compensating subordinates.