St Jude Medical Center Case Study

Various internal and external factors influence quality management and outcomes in hospital organizations. One internal factor that affects quality management and outcomes is leadership within the organization. Leadership is important to have successful quality management outcomes because if the leadership does not support it, no change within the organization will be successful. “This commitment must be shared by the board of trustees and all senior clinical and administrative managers and understood that it is a long-term process” (Chassen and Leob, 2011). Leadership is one of the most influential internal parts of the quality management program. Leadership can either help the organization succeed with their support or help the organization fail if they do not support and follow

Dayton, L. (1999). Critical success factors in total quality management systems: A practitioner-based study of united states quality programs. (Doctoral dissertation, University of Sarasota)Retrieved from http://search.proquest.com.ezproxy.liberty.edu:2048/docview/304552688

Quality management is essential to the success of the quality improvement of the health care industry. “Management uses management and planning tools to organize the decision making process and create a hierarchy when faced with competing priorities “( Ransom, et al., 2008). Quality measures should have these goals: effective, safe, efficient, patient-centered, equitable, and timely care (Quality Measures, Center for Medicare & Medicaid Services, 2011).

Plaintiff, OSCEOLA SC, LLC, a Florida Limited Liability Company d/b/a St. Cloud Regional Medical Center, (“Hospital”) by and through its undersigned counsel, sues Defendant, Rafael Fleites, M.D. (“Physician”), and alleges:

According to St. Jude’s code of conduct, they follow all applicable laws, rules, regulations, professional standards and their policies and procedures when conducting business and operations (St. Jude.org, 2014). They observe all antitrust laws when entering into agreements with competitors. They screen recipients of our exports and obtain export licenses when required. They have a notice of privacy practices (HIPAA) that explains how the hospital, the staff members, employees, volunteers, and clinics will use and provide the patient’s Protected Health Information (called PHI) to others for treatment, payment, and healthcare operations and for other purposes allowed or required by law (St. Jude.org, 2014). St. Jude takes the privacy of their patient’s health

al., 2012). Trying to get the leadership motivated with adapting to TQM was a challenge in the beginning. The enthusiasm of top leaders has caused the TQM process to become effective. Although Health care has a complex adaptive system, leadership is crucial in implementing an improvement system (Sollecito & Johnson, 2013). The strengths of the TQM process were the support of the chamber of commerce, implementation of a quality improvement plan, adapting a successful way to measure improvement and development of cost effective techniques (McLaughlin, et. al., 2012). Corporate headquarters was totally involved in the TQM program with the CEO John Kausch as an active member of the Total Quality Council of the Pensacola, Area Chamber of Commerce (McLaughlin, et. al., 2012)

Glickman, S., Baggett, K., Krubert, C., Peterson. E., & Schulman, K. (2007). Promoting quality: the health-care organization from a management perspective. International Journal for Quality in Health Care.

Putting 7.5 billion dollars into something that’s not backed up with facts and full of stipulations is an unfortunate circumstance. I would prefer to have the money put into the hands of St Jude’s Children Hospital than to a false claim. That being said, not only does the co-founder of the weather channel believes the world is cooling down, but also believe that the link between greenhouse gases and climate change is no longer credible (Taylor, 2015). Children who are in desperate need because they have cancer, on the other hand, is a situation that should be taken seriously at all times. As of today, there are approximately 175,000 children who are currently fighting for their lives, but don’t have the mental and physical support needed for recovery (“St Baldrick's Kids,”

As I found on the website; “www.missionstatements.com” on the healthcare Mission Statement on St. Michaels Hospital on their Slogan that says; “Leading with innovation Serving with compassion”. I found that hospitals on itself rarely care about the emotions of the patience, and only care about administering medicine like a robot, without actual human interaction, as a number, as only one more. I have encounter several situations where for example, I recall I Mexico, my grandmother got sick, and had to be institutionalized in a hospital, he attention to her was woeful. And yet I remember gotten sick also, on my travels to Mexico and gotten the best quality attention that I can expect. At the end depends on luck I supposed.

Achieving quality outcomes from health services organizations are now becoming the joint responsibility of clinical and management professionals. Healthcare leaders create the shared definition of quality by considering perspectives from quality knowledge, lessons, and methods. **Managers can understand the philosophy

While walking with my colleague, I explain “TQM is about fixing the ‘it’ before it breaks, not after the ‘it’ has broken, whatever that ‘it’ may be. It’s about avoiding errors in the first place. TQM is about working with each other, building commitment to quality and it is going to take a hospital-wide involvement to implement and be successful at. It’s a holistic philosophy where we have to work to pull all the pieces together to increase patient satisfaction and quality of care and integrate the philosophy into our daily activities. Plus, with healthcare reform initiatives and the major focus being on quality and care, we can’t afford for this not to work. TQM is a continuous process. It’s not going to be easy or quick, but if we can get everyone working together on this, the payoff will be well worth the effort.”

Healthcare providers strive to improve service quality by implementing various quality management programs. Customers tend to seek for higher quality of care when choosing treatments, providers, and health plans. For healthcare organizations that desire to provide high quality care and compete in the global market, choosing a quality management program to implement is critical for performance and efficiency. Many studies have been conducted to analyze the effectiveness of such programs. Lean, Six Sigma and Total Quality Management (TQM) are three programs that will reviewed by three different case studies in efforts to understand them and to compare and contrast their capabilities.

Quality is something that every health care agency strives to achieve. The Institute of Medicine (IOM) suggests that health care organizations develop a culture of safety such that an organization's care processes and workforce are focused on improving the reliability and safety of care for patients (Groves, Meisenbach, & Scott-Cawiezell, 2011). In order to address an issue related to health care quality, it is important to look at the frameworks that will analyze an organization and identify opportunities to improve performance. The purpose of this paper is to provide a description of an organization and an analysis of the following: mission, vision and values, strategic plan, goals,

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

The text defines total quality management (“TQM”) as end to end organizational focus on quality of products and services, from suppliers to customers. Companies engaged in TQM are dedicated to provide excellence in all aspects of