St. Vincent Hospital Worcester: Mission and Values and Market Research

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Part 1 Mission and Values Institution: St. Vincent Hospital, Worster, MA Mission Statement: St. Vincent Hospital is a medical institution dedicated to providing quality patient care with unrelenting attention to clinical excellence, patient safety and an unparalleled passion and commitment to assure the very best healthcare for those we serve. Vision: To be the hospital of choice for patients, physicians and employees in Central Massachusetts because of our preeminent patient care and teaching programs. To be well recognized as a technology leader in New England. To be the academic center of choice for residents and healthcare professionals. To be a prominent community member known for meeting the healthcare needs of the entire community through incomparable patient care and wellness programs. Analysis: Why do we exist? We exist to provide quality patient care to the community we serve. What business are we in? We are in the healthcare business. What is our most important service? To provide unrelenting healthcare excellence to our community and client base. Who are our clients? Any patient visiting the hospital, particularly that of the region surrounding Worster, Massachusetts. Why do they come to us? For quality healthcare, our specialists, and our staff. How have we changed in the past five years? Improved access to lower income and the non-insured, added specialists, added equipment, upgraded conveniences (parking and rooms). What are our unique strengths

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