Case Study: Staff Motivation: Not so much a pyramid, More a Slippery slope.
Case Introduction:
The ca se study is about an International Air Passenger Transport Organization, facing difficulties even as now
This case mainly forces on Team Motivation & the way of managers’ balance the work with their own teams,
So the relevant case study mainly talks about, Two Managers “Piet” And “Robert” how they are managing, day to day work keeping customers happy to move forward.
Task 1 –
Piet Andaro - Short Term * Piet will be de-motivated impacting the performance of his team and himself. * He might receive negative comments from his management who does not have a full understanding of the role played by Piet which will lead
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A recent buzzword for organizations has been” strategy” which each expects of the business having their own Strategy while being independent from others,
Specially linked between the communications minefields of customer service and human resource management.
So on paper system should work, but in the real world of the service industries, people dealings with people, management demands consistency.
Finally employees are struggling provide results in frustrated staff and angry passengers leaving those at the sharp end to constantly bear the burnt of the results of this revenue versus service conundrum.
Considering all above points stress related absenteeism is higher in the airline sector, which Piet is unfortunately acquainted with this phenomenon, faced as he is with a daily stress-related absenteeism of around 25 per cent
Task 3 -
Motivation is a complex concept to define and is persistently explored not only by psychologists but also by many global organizations. With reference to the Oxford dictionary, motivation is "a reason or reasons for acting or behaving in a particular way". In contrast to the definition, there are numerous theories that attempt to explain the true nature of the concept. As a result of the diverse beliefs, it is argued that there is no single reliable theory that can be used to solve motivational issues.
Managers need to understand the principles of the leading theories in
The needs of customers may sometimes be conflicting (for example, managers want production results and longer working hours whereas employees want more time off and focus on work/life balance).
Without going into the fine details and depth of all the motivational theory, we will use
Motivation is a very broad term that is discussed in a variety of settings. There is the motivation to perform in a business setting, the motivation to perform on the field of competition, the motivation to provide for friends and family, and the motivation to accomplish goals that have been set. These are all various motivations that any one person can be involved with at any time. According to Maslow, motivation always exists within a person and in various forms, “...motivation is constant, never ending, fluctuating, and complex, and that it is an almost universal characteristic of practically every organismic state of affairs” (Maslow, 1954). As complex as motivation seems, it is everyone’s intention to identify their personal
Motivation is a key driving force in most human beings and lies hidden to be discovered
'Motivation is a process that influences the direction, persistence and vigour of goal-directed behaviour. Psychology 's diverse theoretical perspectives views motivation through different lenses. (Passer, Smith, Holt, Bremner, Sutherland, Vliek., 2009, p.475). The psychological motivational theory that I
Motivation has become a term as ubiquitous as it is undefinable. What exactly is motivation and how is it used to achieve a desired result? In many circumstances, individuals are motivated by different aspects at different times in their lives. Compounding this issue further are the environmental factors embedded in an individuals motivation. Depending on an individual's background, he or she may be motivated differently than others of similar socio economic circumstances. As such, it is quite difficult to appraise the merits of a single motivational characteristic or theory. This difficulty has given rise to numerous theories of motivation throughout history, each with its own distinct value. The problem with many of these theories is that they are imperfect by nature and do not encompass all possible options of behavior. This document will focus primarily on the achievement motivation theory established by Harackiewicz, Barron, Carter, Lehto, & Elliot in 1997 and how it can and cannot be used effectively within workplace situations.
The needs of customers may sometimes be conflicting (for example, managers want production results and longer working hours whereas employees want more time off and focus on work/life balance).
Motivation is the main power that drives us to take an action and achieve success in all aspects of our lives. Sometimes, one might have a desire to achieve certain goals, but if the desire and the ambition are not strong enough, one lacks that inner drive, the motivation to take the necessary actions. As a whole, motivation is affected by state of mind, personal background, the working environment and the expected outcome. These internal and external forces can either help or hinder people to stay motivated and direct their behavior toward a specific goal.
Motivation is the number one driving force behind anything and everything an individual does each day. “Motivation is the desire to do the best possible job or to exert the maximum effort to perform an assigned task. Motivation energizes, directs, and sustains human behavior directed towards a goal.” (Honor, 2009). Motivation can determine the outcome of projects, goals, and can set limits on what an individual can obtain or what they believe they can obtain. Motivation often is the deciding factor on how successful a project in an organization is, and an individual’s needs and desires can both influence a person’s motivation greatly. Motivation can also determine how well an individual does in school, college, or university.
Given the range and complexity of challenges faced by the management of Scotia Airways, summarise methods that could be implemented to improve job performance
Motivation and theories -------------------------- 2.1. Definition and theory framework ------------------------------------ Motivation can be described as the driving force of individual behaviour to fulfill needs or achieve goals. Mitchell defines motivation as 'the degree to which an individual wants and chooses to engage in certain specified behaviours' (Mullins 2002:418). In terms of this definition, various theories have been developed around.
* In entrepreneurial school of thought the strategy making is formulated by a single person i.e. the CEO, so it may neglects the voice of other people in the organization.
‘Motivation’ is derived from the Latin term ‘movere’ that means ‘to move’. Thus, motivation is a process that starts with a physiological or psychological deficiency or need that activates a behaviour or a drive that is aimed at a goal or incentive (Luthans). Broadly speaking, motivation is willingness to exert high levels of efforts towards organizational goals, conditioned by the efforts’ ability to satisfy some individual needs (Robbins). Need means some internal state that make certain outcomes appear attractive. An unsatisfied need creates tension that stimulates drives within the individual. These drives generate a search behaviour to find particular goals, that if attained,
Motivation is one of the most discussed topics in the present era’s organisations, especially since renowned psychologists like Maslow and Herzberg are dedicating their efforts to understanding it. Companies are investing a significant amount of resources in improving productivity in order to maximise profits. One of these important resources is of human nature. In order to get the very best out of employees, some motivational approaches need to be used. But what is motivation and how do I successfully motivate? I will try to relate one of my personal experiences with a friend to some of the most influential motivational theories. After introducing my story and making a definition of motivation I will address the ideas of Taylor,