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Staffing, Performance Management & Compensation Report

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Staffing, Performance Management & Compensation Report
Executive Summary
This report was generated to assist American Express in visualizing how the use of internal recruitment to fill vacancies of higher-level positions by linking the staffing, performance management, and compensation plans. How these links can further strengthen the organizational culture by being internally aligned with the vision of employing the most superior and dedicated staff. The research findings will show that when an employee has a clearly defined career path, they inevitably become more dedicated and motivated to achieve common company goals and standards.
To ensure successful transition to an internal recruitment policy, Team Fabulous will be …show more content…

With the adoption of a new hiring policy, progression policy, and performance management training, the organization will be able to easily accommodate internal progression beyond the CSR II on through CSR manager and possibly beyond if the organization sees fit. The objective of the research is to provide American Express with a new plan for career-pathing lower level customer service employees into higher positions within the organization to reduce the level of turnover in these positions. This plan will eliminate future need for external recruitment to fill these positions, thus eliminating the current need for excessive training and time for new employees to fit comfortably into the organizational culture.

Methodology The plan specifics as presented and recommendations for implementation were determined by utilizing the information gathered by conducting exhaustive research using the vast amount of text books, databases, magazine articles, journal articles and external websites available through Baker College libraries. In addition, review of the current hiring policies, job descriptions and compensation structures was conducted to identify areas where improvements would benefit the organization by streamlining the

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