Staffing The Pl Hiring The Right People For The Job

Many different alternatives exist to face the customer retention problem. One good alternative would be to use and develop a strong customer relation management strategy. With the information collected from the customer loyalty system, the company needs to develop a customer relation service. To improve the perceived value of the brand, the company should create a very developed customer service with a dedicated customer service number and an easy way to order cars. In the airports and main retail places, the company should develop a specific office/desk dedicated to the premium customers and those who have loyalty cards. So that, the consumers don’t lose time and can enjoy of a best quality service.

Try to stop all the employees from leaving the company because when staff retention is poor when we also higher new employees they are taking time to learn about the company and whenever a new staff comes in must get proper training before they start doing the

Retention is a reflection of a customer’s willingness to remain with a particular company’s service or products and is useful to measure customer loyalty. The relationship

I believe it is essential that you have an understanding of the business needs so you can better utilise your resources to attract employees who are likely to stay with the company thus having a knock on effect on retention.

Retaining staff is essential to the long term health and success of a business. Retaining the best employees will ensure: customer satisfaction, product sales, satisfied

* How to maintain existing clients so that Best Financial’s existing client base (600) will be loyal and stable.

This research proposal aims to address the several customer retention strategies implemented by the famous food chain restaurant, Mc Donald. Bearing in mind the increased significance of enhanced customer relationships, this topic is worthwhile to be examined for gaining an insight about the different tactics and strategies used by large organizations to sustain the dynamic environment characterized by fierce competition.

Initially HR has to understand the need for the division called Loyalty. The loyalty division will meet the needs of customers who have been with the company for more than two years.

Imagine working on an adolescent psych unit with fifteen aggressive male patients. Three of the patients begins attacking the unit technician. As the only nurse on the unit, you are in charge and other staff members look to you for advice. How would you handle this situation? What would you do? As a nurse, I have worked with adolescent teens for three years. The environment can be very unstable due to lack of staffing, inappropriate staffing and lack of training for new staff members. Situational theories propose that leaders choose the best course of action based on the situational variables. In a situation like the one presented, authoritarian style would be most appropriate as this would be the leader that is more knowledgeable and experienced.

An effective Customer Relationship Management (CRM) program can be used to identify, retain, satisfy and obtain customers by using technology to optimize strategies for understanding customers’ needs to manage business interactions with current, former, and prospective customers. Additionally, CRM also enables companies to maximize internal, external, marketing and customer service operations to better address the needs of the customer building a better relationship with customers that a more profitable. (Ahmad & Buttle, 2001)

Currently there are only two methods of recruiting being used that contribute to the high turnover rate. If the organization hopes to increase customer service, and decrease turnover. We will have to implement a contingency plan to anticipate for planned, or unplanned turnover. For example, managers should make sure to have an up to date file of possible recruits. Since there is no current recruiting tactics-taking place, all the managers from every department must set up monthly meetings to discuss possible hiring needs. As we move forward as a company, we must become more aggressive when hiring, by using two hiring methods.

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

What customers and current employees think of the management and find possible ways to create a more productive environment for the employees to work in.

Helping individuals to achieve their potential is in the best interest of the person, as well as in the best interest of an organization. Proactive people will actively seek opportunities and make things happen. Fully involved people will be innovative and creative in furthering the organizations objectives. It is beneficial for the organization when people are satisfied with their job and are actively involved in their personal growth and development.