Stakeholder Engagement And Critically Service Users

Many healthcare leaders are advocates for, and believe that patient engagement and experience has gained true importance and value in improving healthcare quality, it has easily become the ‘heart’ of the core definition of ‘quality care’. It is clear that patients are able to provide expertise beyond generic feedback on ways of improving the patient experience.

This is when vulnerable patients, carers and service users are given the right to make their own choices regarding their care plan and they are starting to control their own lives. For example, a way of empowering a service user is by promoting choice and working in partnership with individuals receiving care. Another example is Promoting active and full participation in the planning of their care

Make the patients aware that you care through personalized welcome messages, reminders, or follow-ups regarding their wellbeing

“Everyone has an important role to play in achieving healthcare rights and contributing to safe, high quality care. Genuine partnerships between those families and carers of people receiving care and those providing it lead to the best possible outcomes.” (Western NSW Local Health District 2012).

The need for older people to have their autonomy to make a decision and be an active partner in the decision making process must be recognised and is an essential component in person centred care. ‘’The older person and family have the right to make informed decisions about all aspects of their care and the nurse respects the level of participation desired’’ (An Bord Altranais, 2009). Nurses most realise the importance of patients participation in their care and strive to uphold it as a principle of person centred care, ‘’Lack of time and/or restrictions on patients choice and involvement, was listed as the number 1 factor to hinder quality nursing care’’ (An Bord Altranais, 2009). As nurses it is our responsibility to take the time to overcome communication barriers, for example, a hearing or speech deficit. The nurse can opt to use non-verbal communication to facilitate the decision making process for the patient. Patients are entitled to information about every aspect of their care and should be frequently updated. Information about management and prevention of conditions, procedures, assessments and investigations ,diagnosis, treatment, follow on care, referrals and services available to patients( i.e. health, social) should all be disclosed to patient (Department of Health,2001). If they

In health and social care there are various acts, procedures and systems that are executed to guarantee the health and security of all people and workers. Within the reference of health and social care context will consider on the impact of enactment and national guidelines and clarify how they advance and expand the privileges of service users. These will incorporate "The Human Rights Act 1998, The Data Protection Act, The Care Standards Act 2000 and the Disability Discrimination Act (1995) in paper will likewise represent how different components, for example, communication, policies and procedures play a critical part in enhancing and boosting the privileges of service users of health and social care services.

The NHS and Community Care Act 1990 promotes the right to be cared for in a way that meets their needs and takes account of choices because it provides care that is tailored to the needs of people through an assessment. A detailed care

The Health and Social Care Act. (2012), is to bring the NHS to the 21st century to meet the challenge facing it and safeguarding its future. Help professionals at the centre of commissioning.

The Health and Social Care Act 2012 came into force with crucial principles including new structures and arrangements in health care services to safeguard and strengthen the future of NHS and maintain the modernisation plan. In this Act, many new changes has been made to a number of existing Acts, National Health Services Act (NHS 2006), in order to enable health care system to tackle the existing challenges and also avoid any potential crisis in future. It has also introduced the proper allocation of NHS fund and budget, and improved the integrated care between NHS and social care services to promote patients’ choice in terms of delivering quality care.

This assignment will discuss the core values that underpin social and health service delivery and will compare the current health service provision with health care services at the inception of the NHS. The NHS has seven core values that aim to ensure that quality care is delivered to everyone regardless of their gender, religion, race, age, wealth or sexual orientation. These values have been developed by the general public, patients and staff, with local authorities having to develop and adapt these to provide personalised care. These values not only underpin the social and health delivery service, but also influence the legislation regarding care. For example the Care Act 2014 looks at integrating care, involving the patient and carer

Fitzgerald et al (2013), described service improvement as ‘…a planned and targeted effort to improve patient-facing outcomes from a service…’. The key message in this is that the effort of service improvement should be both ‘planned’ and ‘targeted’ to a specific audience, as well as provide an improvement in the outcomes for a patient. Without a targeted, specific improvement for patients, the focus of a service improvement proposal is lost, and little value or quality is gained from the change.

The healthcare industry has intensely advanced throughout the world, in turn changing the principles that incorporate the practice and culture of nursing practice. Altering the model of care to a patient-centered mode signifies an organizational culture shift and requires the participation of executives at the senior level (Cliff, 2012). To practice this care to provide the best care possible, it goes beyond the nurse to all healthcare professionals and senior leadership. The days of patients and nurses following a physician’s order without favor to care has now loaned themselves to more of an interdisciplinary approach to practice. Though, it is encouraged that the patient makes decisions for themselves, after receiving the proper education and information on their condition. Part of the patient-centered care is to be the patients’ advocate, by letting them know you are there for them when they are unable to speak and advocate for themselves and what is in their best interest. That goes in hand with educating them on “self-management of care, health literacy, patient, and family education through nurse-patient communication and interaction (Finkelman & Kenner, 2016, p. 271).”

them gain basic management and effective communication skills. The value base The standards are based upon management practice which has person-centred support at its heart, with people who use services firmly in control and identifying what is personally important for the achievement of preferred outcomes. The standards emphasise relationship-centred care as the major approach. Managers

Moreover, increasing costs of healthcare delivery and emerging trends toward patient empowerment and patient-centered care in order to achieve higher quality healthcare, needs patients to play a more active role in their

Different modalities have important benefits and drawbacks that must be considered together with the data needed in deciding how to proceed. The text mentions two types of modalities, quantitative-qualitative. One of the qualitative modalities is management observation, which is formal observation and documentation of the patient care process. Another one is an employee feedback program, which is formal employee feedback on all aspect of the patient care process. Another mentioned modality is work teams and quality circles, which is described as continues employee input through teams. Focus groups are another mentioned qualitative modality, which is about input facilitated through an open-ended forum for homogeneous groups of patients. Finally, mystery shoppers, which is an observational technique that provides a snapshot of service experience from a user perspective (Sollecito, Johnson, Pages