The healthcare sector remains to be one of the major sectors of the economy, and a key part of healthy living for the human population. The main stakeholders in the health sector are the physicians, patients and the top management officials managing activities in and around the health sector. The growth and success of the health sector depends very much on the way all the key stakeholders become satisfied; because it makes them to give their best output and cooperate with the correct laid down procedures which leading the entire health sector. The healthcare sector requires a way to break down communication barriers, in order to enable employees to have a satisfying work experience; while also allowing physicians to practice medicine successfully …show more content…
They can commit to excellence by creating a great working environment for physicians; through efforts such as having plenty of medical supplies in the hospital and offering reasonable pay. When there are available equipment physicians, and other hospital staff remain motivated to carry out their duties and, therefore, will put effort to excel in all their duties; to promise patient satisfaction. Again, medical facilities can create excellence by having a suitable environment for continued learning; seeing as the medical world is full of new discoveries and research findings. Continued learning ensures that the practices that physicians undertake remain important; thereby ensuring that patients feel that they receive high quality services when they visit a hospital (Marley, 2004, …show more content…
The healthcare sector is one where all key players should strive to ensure that they do not commit any errors in their operations; because it mostly involves the decision of life and death to a human being. Hospitals, therefore, have to ensure that they work towards ensuring that their patients feel satisfied with the service that they receive upon visiting the hospital. Hospitals remain assured to improve their satisfaction scores by creating a conducive working environment that allows their employees to undergo career growth. They also align their behavior and set their minds towards the achieving the hospital’s goals and objectives. Hospital management needs to communicate with their staff and put into place measures that give priority to meeting of all the patients’ needs; so that they can successfully attain and maintain a respectable satisfaction
Mr. Harris expressed to me the key factors in being successful in his workplace. He stated that the employees should think about the patients first and make the quality of their care the first priority. To be unsuccessful in his clinic, he states that employees would not take pride in their job and not care about the quality of their work. He expressed to me that a manager should most importantly succeed in having open communication with all employees and stakeholders. Keeping an open line of communication with employees makes for a positive workplace environment. Harris explained that this can be done by checking in with them often to make sure the employees aren 't having any issues and are satisfied with the staff’s work. He also interprets that you should let them know that you are always available for them if issues or questions arise.
The analysis of the HCAHPS scores in relation to the medication communication reflects on the succession planning that involves managers and staffing. This is with the incorporation of a clarified vision with a strategic plan (Buerhaus, 2000). The succession planning for the respective key personnel is significant in business strategy to assist the healthcare organization in handling effectively its future. In consideration of the current chaotic healthcare environment, development and growth of the nursing staff is significant to the maintenance of the quality outcomes. The use of patient satisfaction to form the basis of reimbursement with financial, political and philosophical implications involves the HCAHPS to help with the improvements on healthcare quality services provided to patients (Buerhaus, 2000).
patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.
The 1st Lesson: Hospital values must be in line with what patients want. The key driver for patient satisfaction is the courtesy, not efficiency of the hospital. Patients judge the service received by courtesy, but employees are managed according to efficiency and safety. Although provide safe care is paramount, the hospitals do not learn any credit for providing safe clinical practice and environmental safety.
Stakeholders are a big part of a healthcare organization. They play a major role in the Healthcare Delivery System that plays a part in the performance and the health of the organization. Five of the major stakeholders consist of government, providers (which includes doctors, nurses, pharmacists, and other healthcare providers), patients, insurance companies, and pharmaceutical companies. Based off of the healthcare delivery system where it stands now, there are some recommendations that the stakeholder can do to have a positive effect on the healthcare delivery system.
Appointed as the new Health Services Administrator for Sunlight Hospital, we will evaluate and develop a clear and concise framework that will focus on the significant domains of quality measurements and specify the reasons for conducting the assessment for inpatient and emergency care processes that matter to our patients at Sunlight Hospital. The company objective is to increase efficiency and the value, with providing quality care for our patients and employees. The report will be a model for observation and to build a hypothesis based on improvements needed, dealing with retention (employee satisfaction and staff understrength), analyze the chief complaints in quality care dealing with patients. Prior to conducting a walk
“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient
When talking about healthcare reform, one must always think about the stakeholders. Stakeholders are “people and organizations that have a stake (interest) in what a healthcare organization does and that could affect the healthcare organization” (Olden, 2011). There are many different stakeholders in our case study but we will focus on the main ones.
Health care stakeholders are individuals, groups, organizations or institutes that may affect or can be affected by the health-care providers in one way or another. Their effect on the healthcare depends on their views, interests, and contributions which differ from one stakeholder to the other. Therefore, this paper will dwell on analyzing about the stakeholders in the healthcare and their communication strategy. Some of the major stakeholders in Healthcare include; the public, the National Government, the healthcare professionals, the pharmaceutical industries among others (Hammer, 2016). To provide good, more efficient and better health-care services, these stakeholders must collaborate and communicate strategically to meet the set goals in the health sector.
Resolving the differences identified above needs action from all the different stakeholders in the healthcare system of the United States. If inequalities are eliminated, the healthcare system of the country could meet the health and well-being needs of all citizens.
There are many people who have a stake in the healthcare industry. There are several stakeholders such as the patients, healthcare providers, insurance companies, organizations, and those who enforce policy. The patients’ interest is the need of the best healthcare procedure to be healthy. As a healthcare provider the quality of care that can be useful for patients. Insurance companies sells health insurance to patients or employer that can be beneficial to providers. Organizations develop plans that are used for patients. Policymakers create and implement laws that to improve quality care to the public. These stakeholders can play a major role in the safety concern of patients. The concern for the safety issues of vaccination in children
I Work at the county hospital where I provide indirect patient care. Just in this year alone due to regulation change or structural change in leadership, are molding for the reconstruction in how the hospital is seen in the community. Focusing on new technology and changing the overall practice of how the hospital treats and care for their patients. Health care around the world is quintessence reconstructed with the rapid expansion going in all direction in the healthcare field I found three trends in providing valuable assets that are critical to transforming patient's care. Since it is essential that medical institutions are expected to grow and in reaching and achieving defined standards of care, excellent merit in medical education, research
Excellent, high quality patient care is much more than a saying used in many healthcare organizations. Translating these words into actions by every employee can be a daunting task. A culture of excellence must be initiated, and instilled into the core of a healthcare organization. Mission statements, visions, short term goals, and long term goals are useful objectives that facilitate a culture of excellence. As healthcare continues to evolve and increase in complexity each day, continuous reflection regarding organizational outcomes and patient outcomes should be performed.
My experience in both my previous career in nursing and human resources has dealt with approaches in quality improvement in patient safety and different metrics in the turning up organizational behavior as well as up swinging the operations of the organizations respectively. We live in a rapidly changing world, and healthcare industry is not exempted from it. Because I will be playing an indispensable role in the future, I am very interested on the concept of quality improvement and what not and identify possible future challenges and draw lessons from healthcare organizations that has spearhead innovative changes to providing healthcare by pursuing the triple dimensions of the improvement of healthcare in general that is Improving the patient experience of care (including quality and satisfaction); Enriching the health of populations; and Reducing the per capita cost of health care.
Modern society has developed formal institutions for patient care. The hospital a major institution offers considerable advantages to both patient and society. Number of health problems requires intensive medical treatment and personal care which normally can’t be available in patients home or in the clinic of a doctor. This is possible only where a large number or professionally and technically skilled people apply their knowledge & skill with the world class expertise advanced sophisticated equipment and appliances. The excellence of hospital services depend on how well the human and material resources are utilized to promote patient care.