Starbucks Coffee Operation Management

1661 WordsJun 21, 20187 Pages
Introduction: 3 The Transformation Role of Operations Management: 3 Starbucks Coffee Hiratage: 3 Starbucks Coffee Mission: 4 Starbucks' Supply Chain Objectives 5 Product quality, service reliability and management of operations at Starbucks 6 Introduction: Every business is managed through multiple business functions each responsible for managing certain aspects of the business. Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company’s goods and services. Because operations…show more content…
We are fully accountable to get each of these elements right so that Starbucks – and everyone it touches – can endure and thrive. Today, with more than 18,000 stores in 62 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life. Core Competence and Visions: The Company’s primarily role or responsibility is to ensure that the organisational culture is compatible with the talented people that they want to attract and retain. Starbucks tries to create a sense of belonging (partnership) and build a sense of trust and confidence in what the Company stands for with the employees and customers. The reason that their customers come back is the quality of the coffee, environment, and the experience; of course this experience is because of the employees and how they treat their customers because theyre customer oriented. Starbucks believes in a good, competitive business strategy that is facilitated by passion for the product. They have good leadership and management approach. The Company’s motivation to develop the most recognisable brand was also based on the good planning and positioning strategy. Starbucks Goals: Building company with soul – they make sure that they hire good employees by their
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