Starbucks’ Corporation: Case Study in Motivation

2241 WordsJul 6, 20149 Pages
Case Study Report Starbucks’ Corporation: Case Study in Motivation Submitted to: ----------------------------- Faculty, MBA Program, BRAC University Submitted by: SNS MBA, BRACU Course Title: Organization Behavior and Leadership Course Code: HRM 501, Section: 03 Semester: MBA, Fall-2013 Date of Submission: 8 November 2013 Introduction: This report is a part of Masters of Business Administration (MBA) program, Organization Behavior and Leadership (HRM 501) course of BRAC Business School. My respected faculty Mr. KMK assigned me to solve some questions related to the case named “Starbucks Corporation: Case Study in Motivation”. I am thankful to my faculty as solving this case helped me to get knowledge about…show more content…
4) The numbers of employees are usually from three to six which helps staff get to know each other easily and deeply. Question-3: “…the numbers of employees are usually from three to six.” a. Why is the size of team an important factor? Answer: The numbers of employees in the chains of Starbucks’ are usually from three to six. It helps the employees to get to know each other easily and deeply. As it is mentioned in the case that in Starbucks’ the suggestion and complaints are treated equally as well as they has a right to participate in the process of revising company policies. Therefore team size is an important factor and team should be small enough so that there is an easy flow of all necessary information between team members without causing any dilemmas or confusions. All this gives employees respect plus a sense of participation. b. What are the benefits to Starbucks of having small teams of staff in each branch? Answer: There is a say called ‘The Smaller the Better’. Starbucks is having the benefits of having small teams of staff in each branch and those are: 1) Fewer members mean fewer occurrences of misunderstandings and collusion plus it help to get to know each other genuinely. 2) Starbucks’ treats each of its staffs equally, listens to their employees and offers a great deal of welfare policies which motivates the employees in various ways. 3) In smaller team every member has a line of sight to everyone
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