Starbucks : Organizational Evaluation Report

1139 WordsMay 15, 20155 Pages
Starbucks: Organizational Evaluation Report Introduction “The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.” – Robert K. Greenleaf Starbucks is a multibillion-dollar empire with an unwavering monopoly on the coffee industry and its powerful presence is not going anywhere anytime soon (Forbes, 2015, p.1). In 1971, the first Starbucks opened it’s door in Seattle’s Pike Place Market with one mission in mind: “Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better (Starbucks Corporation, 2015, p.1). Since it’s creation, Starbucks has always implemented the Servant Leadership Model (Starbucks Corporation, 2015, p.1). With a maintained focus on their mission and values, Starbucks’ corporate leaders have earned a vast degree of success in using this model while also encouraging their employees do so as well (Starbucks Corporation, 2015, p.1). Mission Statement & Values Starbucks’ mission is “To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks Corporation, 2015, p.1). Starbucks values “creating a culture of warmth and belonging, where everyone is welcome, Acting with courage, challenging the status quo and finding new ways to grow our company and each other. Being present, connecting with transparency, dignity and respect. Delivering our very

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