Starwood and Six Sigma

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Starwood Hotels is one the largest hotel companies in the world. At the end or 2010, their chain comprised 1,027 hotels with approximately 302,000 rooms in nearly 100 countries. The hotels were either owned or leased (62 properties), managed on a hotel management contract (463) or franchised hotels (502 properties). Over half their hotels are in North America and the Caribbean and one quarter in Europe, Middle East and Africa (EMEA). Most of their brands are in the upper end of the market, and include St. Regis, W, Westin, Le Meridien, and Sheraton. This market position means that the chain has focused on quality and was an early adopter of six sigma amongst service firms in 2001. Between 2001 and 2006 the company reported that it had…show more content…
Ideal candidates for this discipline are those that have the ability to embrace and implement change, break down cultural barriers, lead major initiatives and cross functional teams, and possess analytical and diagnostic skills.

Various levels of opportunity exist in Six Sigma:

Green Belts (GBs) have full-time positions with a portion of their time dedicated to being the Six Sigma point person and transfer project champion and manager.
Black Belts (BBs) are full-time resources who typically work on new projects. They are a resource to GBs in their property or area. They are a member of the property’s Executive Committee.
Master Black Belts are a full-time resource dedicated to overseeing/creating a portfolio of Six Sigma projects in a given division, area or region. They are a resource to BBs, GBs and Six Sigma Council members in their area.
Six Sigma professionals make decisions based on data, not emotions, share responsibility and know how to generate results. They are enthusiastic and passionate about what they do. These are the skills and qualities that make Six Sigma professionals most successful and that Six Sigma helps build in future leaders.” when Starwood Hotels & Resorts Worldwide (HOT), Westin 's parent company, introduced Six Sigma in 2001, "there was tremendous skepticism," admits Geoff Ballotti, president of Starwood 's
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