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Statement Of The Problem Of Turnover

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Statement of the Problem: Turnover, within any organization, is an expensive process in terms of both direct and indirect costs. Looking specifically at voluntary turnover, companies often lose valued employees to other opportunities outside the organization. So, not only is voluntary turnover expensive in terms of replacing those employees, but it is potentially harmful to the productivity and culture of the company itself. Therefore, it has become increasingly important for companies to inform themselves of the research regarding proven predictors of voluntary turnover. Study 1: In Mossholder, Settoon, and Henagan’s study (2005), they chose to sample health care employees at a large medical center. The study took place over a 5 year time span and they were interested in the, “dynamics of interpersonal relations rather than more diffuse group processes”. They received a 58% response rate for a total of 215 usable surveys. There was little to no concern of response bias, however the average age of the unusable surveys was about 5 years lower than the usable sample. The sample was then sorted by dismissals and voluntary decisions, which further reduced the sample to 176 individuals. The survey methods used included a Likert-Type format, sociometric questions, and demographic questions. Employees self-reported on all survey parts except for interpersonal citizenship behavior, in which supervisors conveyed the information. Employee’s survey data was then paired with their

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