Stickley Furniture: A Business Case Study

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Case Study: Stickely Furniture Background Located just outside of Syracuse, New York, L & J.G. Stickley was founded in 1900 by brothers Leopold and George Stickley whose collective dream of producing fine wood furniture was about to come to fruition. Basing the company mission statement upon the Flemish craftsman's phrase "Als Ik Kan," meaning "to the best of my ability," the Stickley brothers believed that customers should be assured that Stickley furniture was of "the finest quality, every piece made with honor, integrity, and pride" (Stickley, 2012, p.1). The company's dedication to craftsmanship and customer service allowed it to reap significant success, and although it experienced some bad times along with the good, today, Stickley has five retail showrooms in New York State, two in Connecticut, one in North Carolina, and its furniture is sold by some 120 dealers (Stevenson, 2009, p. 688). Maintaining its success for over a century takes significant time, efficient business models, and most importantly, quality production of the products around which the company revolves. In viewing the intricacies of Stickley's production methods, management styles, bookkeeping and tracking and overall style of business, one can more accurately see from where Stickley's successes have stemmed as well as better pinpoint what changes could be made to improve the company's already-efficient business model. Production Processing With dedication to high-quality products, production

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